[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/24\/marketing-millennials\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/24\/marketing-millennials\/","headline":"Busting the myth of marketing to Millennials","name":"Busting the myth of marketing to Millennials","description":"Depending on where you get your marketing advice, or if you pay any attention at marketing conferences or just about every marketing newsletter, you might be reading a lot about a newly discovered species called \u201cMillennials.\u201d We’re not sure what planet they came from, why they’re here, or what they plan to do with all […]","datePublished":"2016-05-24","dateModified":"2021-08-13","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/ted-rubin\/#Person","name":"Ted Rubin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/ted-rubin\/","identifier":120,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c668c8821df1a2ed296584c5b0b15e9cacfc7ce1ed2cdbd97351315123a748e7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c668c8821df1a2ed296584c5b0b15e9cacfc7ce1ed2cdbd97351315123a748e7?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/05\/thumbnail-83df5cd6ec95bfc9a433c60d3e8fc053-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/05\/thumbnail-83df5cd6ec95bfc9a433c60d3e8fc053-1.png","height":370,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/24\/marketing-millennials\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/marketing-general\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}],"wordCount":733,"keywords":["Customer Engagement","Customer Experience | CX","Marketing","Millennials"],"articleBody":"Depending on where you get your marketing advice, or if you pay any attention at marketing conferences or just about every marketing newsletter, you might be reading a lot about a newly discovered species called \u201cMillennials.\u201d We’re not sure what planet they came from, why they’re here, or what they plan to do with all of the shiny, high-tech gadgets that they’re constantly staring at. We just know that there are a lot of them, they seem to have disposable income, and we’d really like them to spend some of that income at our businesses. It’s just too bad that we don’t have any data or historical insight that might help us better understand the strange new creatures living among us.If that sounds ridiculous, it should. Marketing will always evolve with the trends and technology of the times, but the core qualities of good business appeal to customers regardless of their generation (or their planet of origin). So lighten up\u2026 Millennials are not that scary!They\u2019re human, like you and meThere’s no doubt that Millennials, as a group tend to rely on social channels, research, reviews and each other when making a purchasing decision. The thing is, so does everyone else who owns a smartphone and has friends. How you connect matters, but it’s really just an introduction. The most important thing is how you treat them after you’ve made the initial connection. You\u2019ve heard these tips before, but they bear mentioning again:Be responsive. Please! You can produce great content and share it in all the right places, but it won’t make an impact if you’re not there to continue the conversation. Answer questions, respond thoughtfully to criticism, and don’t be afraid to have a little fun when the opportunity arises.Encourage conversation, rather than waiting for it to come to you. There are plenty of people sharing content on your favorite social channels, just like you. Some of it is really great! Find it, read it and join the conversation.Be human. Automated messages and cookie-cutter responses often come off as insulting to the recipient\u2014no matter their age. Why should they take the time to learn about your business, if you won’t take the time to learn something about them?When in doubt, #JustBeNice. Mistakes last forever online, but so do positive moments. Handle a difficult customer with grace in a public online space, and you don’t just get a chance to win over the customer in question\u2026 you make a positive impression on anyone who encounters that conversation in the future.The World Needs Less Convincing, and More ConversingIn my opinion, I think we\u2019re still too steeped in the old \u201cconvince and convert\u201d mentality\u2014even though the social world around us is swirling in conversation. People hate to be sold\u2014yet we\u2019re still selling them. Visit your favorite widely read blog, and scroll to the bottom of a post, past the comments section. No matter the quality and prestige of the blog, you’re nearly guaranteed to see some of this \u201cconvincing\u201d advertising. These ads aim to convince you that someone has found \u201cthe one trick that insurance companies hate,\u201d or that \u201cyou won’t BELIEVE the brilliant idea this guy found to pay off his mortgage in three weeks.\u201dI might be missing out on a lot of great secrets by never, ever clicking those links, but I\u2019ll go out on a limb and say that most people are tired of being convinced… no matter their generation. If they want to see what others think of your business, they can check the reviews or social chatter. If they’re interested enough to engage you directly, that’s not an opportunity you want to squander. By all means, continue the conversation, but tap the brakes on the sales pitch. You have far more to gain in the long run by being responsive and conversing human to human.So if anyone tries to tell you that they have the \u201csecret\u201d of marketing to millennials, just smile, nod and remember they are just people, nothing genetically different, it’s the environment that is different, and it is affecting us all.  Your competitionwants your customers.Is your brand built to keep them?Unlock strategies to power your enterprise HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2016","item":"https:\/\/www.the-future-of-commerce.com\/2016\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"05","item":"https:\/\/www.the-future-of-commerce.com\/2016\/\/05\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"24","item":"https:\/\/www.the-future-of-commerce.com\/2016\/\/05\/\/24\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Busting the myth of marketing to Millennials","item":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/24\/marketing-millennials\/#breadcrumbitem"}]}]