[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2017\/10\/09\/digital-disruption-four-things-disruptors-get-right\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2017\/10\/09\/digital-disruption-four-things-disruptors-get-right\/","headline":"Diving in: Four things disruptors are doing right","name":"Diving in: Four things disruptors are doing right","description":"From B2B printing services companies to B2C grocery retailers, businesses have come to the conclusion that to stay ahead, transformation is essential. Four things disruptors are getting right.","datePublished":"2017-10-09","dateModified":"2022-01-11","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/carsten-thoma\/#Person","name":"Carsten Thoma","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/carsten-thoma\/","identifier":247,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/efa87d9810824dccbe03eeee49b000343e7ddb4ce9da8c4ac2ffa8b46dc5067e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/efa87d9810824dccbe03eeee49b000343e7ddb4ce9da8c4ac2ffa8b46dc5067e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/10\/thumbnail-cc1c1a51af824c57e8d3966b5f1290d7.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/10\/thumbnail-cc1c1a51af824c57e8d3966b5f1290d7.jpeg","height":500,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2017\/10\/09\/digital-disruption-four-things-disruptors-get-right\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},"B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},"Future of Grocery Retail",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}],"wordCount":851,"keywords":["B2B","B2C","Customer Engagement","Customer Experience | CX","Digital Disruption","E-commerce","Ecommerce","Grocery Retail","Omnichannel","Online Grocery","Retail Trends","SAP Hybris"],"articleBody":"Businesses and buyers are constantly evolving everything from expectations to processes and even the offerings themselves. Ownership is becoming an outdated concept, convenience reigns. What was once a simple linear transaction has transformed completely into a maze of touchpoints and engagements. Today a series of meaningful engagements and data points is often considered more valuable than cold hard cash.Businesses as diverse as B2B printing services companies to B2C grocery retailers have come to the conclusion that to stay ahead, transformation is essential. While the roadmap to disruption is hardly direct, there are a few qualities that are common across organizations who have disrupted their markets. If you\u2019ve been following SAP Hybris for a while now, you may be aware of how we better arm our customers through a simplified front office and support for new cutting-edge technologies.What we have learned from our customers that are leading the pack are these key differentiators for businesses today.Put on your disruptor hatAny business willing to step out of its comfort zone and consider a complete business model transformation will instantly stand out. SAP helps to encourage big thinking by providing an agile foundation that supports radically changing business models. Our flexible architecture offers everything from complex billing cycles to new methods of engagement. Because businesses aren\u2019t limited by lack of capabilities, and everything is fair game in the world of disruption – even billing cycles.Retail is one industry where we see lots of disruption, but all industries will be touched. One customer comes to mind, a household name in Germany, known for its heating systems and radiators. It has completely repositioned itself as a service level provider to private individuals. This is a completely different discussion.Treat your customer data with respectOne of the greatest differentiators for any commerce company today is full visibility into all customer touchpoints. From the beginning, our vision was driven by one portfolio in the front office. SAP Hybris provides seamless integration of all touchpoints across commerce, marketing, sales, service and billing, so companies can better serve individuals \u2013\u00a0all in context.Business users begin with a sophisticated customer profile not wasting any time with \u201ctest\u201d runs or batch-and-blast techniques. It\u2019s important to be able to collect the data and push the experience when you know it\u2019s relevant. Not just blast it out. Because SAP is constantly touching data across the integrated product suite, businesses don\u2019t need to worry about disconnects and information silos.Be fastBeing able to take advantage of new innovations at break-neck speed is important in today\u2019s fiercely competitive market. If you can\u2019t react quickly to customer demands with new technologies, your chances of survival are low. Think about Amazon\u2019s acquisition of Whole Foods. There is literally always someone out there to eat your lunch.With a short path to adoption, SAP Hybris offers quick innovation cycles that embrace new and emerging technologies for everything from chat bots and conversational commerce, to immediate delivery, machine learning and artificial intelligence. I am very positive about the future of ML and AI and disagree with scare-mongers. Machines have always replaced machines.Users have always had more depth, reach, and impact. By enabling customers to get ahead of hype cycles and service their customers in new and unique formats, we help set the pace of innovation and customer satisfaction, and so encourage continued business growth.Give them an inchWhat is vital, too, is having the ability to not only execute sophisticated marketing efforts and commerce models, but measuring the success or failures that go along with it. Having a single comprehensive place to pinpoint these efforts and drive smart business decisions is a critical differentiator. With visibility across all channels and spends, business users are equipped to drive sustainable growth.It\u2019s no secret that companies around the world are accelerating the pace of innovation and fundamentally changing the way we buy and interact. Being able to trust that your technology solution understands the sales and marketing funnel and can actually help you execute on the strategy ahead is essential to driving transformation forward.\u00a0Here at SAP Hybris, we believe that context-based, data-driven marketing is the future. We are working toward automating the funnel and have data classify the opportunity. This allows our salesforce to focus on our customers.We\u2019re thrilled to play a part in creating positive change and providing companies with the resources they need to transform our world.\u00a0How is your business contributing? I\u2019m curious to hear.(In case you missed it, we recently achieved leader position in two Forrester Waves:\u00a0B2B\u00a0&\u00a0B2C\u00a0Commerce Suites, 2017, recognized as best fit for companies looking for an industrial-strength, reliable, and fully functional commerce platform that is in wide use across several industry verticals.)  Every digital moment matters.Are you making the most of them?1,000 business leaders dish on how to stand out from the crowd with a great CX. Get the details\u00a0HERE.\u00a0This post was originally published by Carsten on LinkedIn, and has been republished with permission.\u00a0"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2017","item":"https:\/\/www.the-future-of-commerce.com\/2017\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"10","item":"https:\/\/www.the-future-of-commerce.com\/2017\/\/10\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"09","item":"https:\/\/www.the-future-of-commerce.com\/2017\/\/10\/\/09\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Diving in: Four things disruptors are doing right","item":"https:\/\/www.the-future-of-commerce.com\/2017\/10\/09\/digital-disruption-four-things-disruptors-get-right\/#breadcrumbitem"}]}]