[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2017\/11\/27\/how-mobile-will-change-the-future-of-work\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2017\/11\/27\/how-mobile-will-change-the-future-of-work\/","headline":"The future of work: How mobile will connect employees during crisis","name":"The future of work: How mobile will connect employees during crisis","description":"Instead of needing days to respond to emergent events, mobile offers organizations the ability to connect in minutes.","datePublished":"2017-11-27","dateModified":"2021-12-02","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/vaibhav-vohra\/#Person","name":"Vaibhav Vohra","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/vaibhav-vohra\/","identifier":257,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/d7ff4d545717d8548c497e4898d041cde082db3255ea7c5efe2079b61d09a4ff?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d7ff4d545717d8548c497e4898d041cde082db3255ea7c5efe2079b61d09a4ff?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/11\/thumbnail-703df798cb80da9665c80fb580ae8706.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/11\/thumbnail-703df798cb80da9665c80fb580ae8706.jpeg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2017\/11\/27\/how-mobile-will-change-the-future-of-work\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/mobile\/","name":"Mobile Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Mobile_commerce","http:\/\/www.wikidata.org\/entity\/Q1154408"]}],"wordCount":500,"keywords":["Big Data","CRM | Customer Relationship Management","Data","Digital Transformation","Future of Work","M-commerce","Mobile","Omnichannel","SAP Digital Interconnect","Social Media"],"articleBody":"Throughout my career, it’s been my passion to foster ideas from the laboratory and see them through to launch. Whether it has been building satellites, creating artificial diamonds, or programming robots to find people in disasters, I have always sought to work on the cutting edge.When it comes to mobile, often times flashy UI and latest design trends become considered the edge, but I see something much bigger: I\u2019ve always believed that mobile experiences will transform the employee experience in the future of work.SMS: Connecting livesWhen I worked for a defense contractor, I traveled on a personal trip to India to visit relatives.\u00a0While there, a disruption caused by an explosion occurred, and there was panic all around me. Tens of thousands of miles away from home, I felt very isolated.\u00a0Less than an hour later, I received an SMS and phone call asking if I was okay, and whether I would like to come home early.Imagine that: Feeling connected and relieved from a simple message. I felt incredibly grateful that my organization made that extra effort and had the empathy to reach out to me during this unplanned disruption.What if all organizations could provide that impactful engagement to their employees?\u00a0Since then, I\u2019ve been thinking about this experience.Intelligent interconnectToday we have the capability to connect with 99% of consumers globally through intelligent interconnect services. When it comes to mobile changing the future of work, there are four key tenets that should be followed to place the power of care in the hands of enterprises:1.\u00a0 Use intelligent communication to reach employees at the right time, place, and technology channel2.\u00a0 Break down organizational silos to increase resiliency to planned and unplanned disruptions3.\u00a0 Use data as a currency \u2013 including risk content data, maps, and other digital signatures4.\u00a0 Build a consolidated end to end process by putting the employee at the middle to maximize resiliencyI’m proud to once again see an idea through to an actuality. Here at\u00a0SAP Digital Interconnect\u00a0we have launched a cloud-based solution to simplify this process for small, medium, and large enterprises called SAP People Connect 365.Built on the fundamental need to provide care and intelligent communication based on risks worldwide and other disruptions, instead of organizations needing days to respond to emergent events, we want the response to occur within minutes, and have launched the solution in SAP Silicon Valley to respond to planned and unplanned disruptions.Employees like the idea of having a tool that provides relevant information at the right time, via the correct channel, as it allows them to communicate efficiently.\u00a0With a response rate of 90% in minutes for a few unplanned events we have ran, we feel that organizations can now truly be on the cutting edge, by providing care when organizations need it the most.Check out\u00a0Mobile First Podcast Episode 52\u00a0where I discuss this topic in depth, and share my views on how mobile will change the future of work."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2017","item":"https:\/\/www.the-future-of-commerce.com\/2017\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"11","item":"https:\/\/www.the-future-of-commerce.com\/2017\/\/11\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"27","item":"https:\/\/www.the-future-of-commerce.com\/2017\/\/11\/\/27\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"The future of work: How mobile will connect employees during crisis","item":"https:\/\/www.the-future-of-commerce.com\/2017\/11\/27\/how-mobile-will-change-the-future-of-work\/#breadcrumbitem"}]}]