[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"Crowd service enables companies to expand their in-house service organization and service partner network with freelance experts and technicians. By expanding their service ecosystem, they can respond to customer service requests much faster and \u2013 in many cases \u2013 at a much lower cost.","name":"What is crowd service? Crowd Service Definition","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"Crowd Service Examples","text":"<p>Here are some crowd service examples:<\/p> <ul> <li>You need to expand your geographical coverage, particularly in remote areas or certain countries where it doesn't make sense to have a full-time employee in idle mode for most of the time waiting for a service incident<\/li> <li>You want to have \"first responders\" who can be onsite to assess the problem quickly and can perform simple maintenance and repairs or \"quick fixes\" before you sent a highly paid service technician<\/li> <li>You need great flexibility due to high volatility in demand and for peak times<\/li> <li>You need to increase your local presence in high demand areas but don't have the capacity to respond fast enough<\/li> <li>You want to leverage existing service providers such as mom-and-pop repair shops, mechanics, handymen, plumbers, electricians...<\/li> <li>You need highly qualified specialists, who are rare because they have exceptional skills and\/or are mostly retired, e.g. for very specific tasks or maintenance and repair of very old equipment<\/li> <\/ul>","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","name":"benefits of crowd service","text":"<p>benefits of crowd service:<\/p> <ol> <li><strong>Speed:<\/strong> Respond faster to service requests (on-demand service)<\/li> <li><strong>Cost:<\/strong> Lower the total cost of service by leveraging the gig economy for simple tasks and\/or jobs in remote areas<\/li> <li><strong>Coverage:<\/strong> Increase your geographical coverage through a field service ecosystem<\/li> <li><strong>Downtime:<\/strong> Minimize downtime of mission critical equipment for your customers<\/li> <li><strong>Capacity:<\/strong> Expand the capacity of your workforce with external resources<\/li> <li><strong>Skills:<\/strong> Take advantage of the gig economy to include experts and technicians in your ecosystem who don't want to be hired permanently<\/li> <li><strong>Revenue:<\/strong> Generate additional revenue with a larger 'virtual' service organization<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"FAQPage","name":"What is crowd service: Definition, examples, benefits","about":[{"@type":"Thing","name":"Customer service","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"},{"@type":"Thing","name":"customer service","@id":"https:\/\/www.wikidata.org\/wiki\/Q1060653"},"https:\/\/www.wikidata.org\/wiki\/Q275969","https:\/\/en.wikipedia.org\/wiki\/Crowdsourcing"],"mainEntity":[{"@type":"Question","name":"What is crowd service? Crowd Service Definition","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer"},"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Question"},{"@type":"Question","name":"Crowd Service Examples","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Question1"},{"@type":"Question","name":"benefits of crowd service","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#Question2"}],"abstract":"     Is there anything less productive than taking a day off just to wait around for a service technician to show up at your house to set up your cable, fix your router problem, or repair your refrigerator?  If you\u2019re lucky, you get a 3-hour time window, but only days \u2013 and sometimes a week \u2013 after you called in to report the problem. Worst case: they cancel at the last minute.  Wouldn\u2019t it be great if you could just whip out your smartphone and simply request a technician immediately \u2013 similar to getting a ride with a ride-sharing app from Uber or Lyft?  As it turns out, top companies are using crowd service to make this a reality.","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#FAQPage"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2018","item":"https:\/\/www.the-future-of-commerce.com\/2018\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"12","item":"https:\/\/www.the-future-of-commerce.com\/2018\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"19","item":"https:\/\/www.the-future-of-commerce.com\/2018\/\/12\/\/19\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"What is crowd service: Definition, examples, benefits","item":"https:\/\/www.the-future-of-commerce.com\/2018\/12\/19\/what-is-crowd-service\/#breadcrumbitem"}]}]