What are some of the key benefits of a sales cloud that you should know?
First, you need to understand the evolution of the customer from a passive prospect to be qualified to a savvy operator who is willing to change brands based on one poor experience. This means that companies cannot afford to be cavalier about the customer experience during the sales journey, or the service they receive before and after the sale.
A sales cloud provides a technological framework for sales teams to take the pulse of each deal, monitor sales analytics, forecast sales revenues, and improve sales strategy with content recommendations.
Business, better: The benefits of a sales cloud
1. Encouraging adoption and optimizing strategies
An integrated sales cloud can improve adoption for many organizations that traditionally create their deals manually. The automated mechanisms contained within the software promote streamlining processes, improving efficiency, and greater accuracy of information.
The benefits of a sales cloud in this instance include better deals being made, and effective strategies being originated to preserve the customer experience throughout the sales journey. Accounts, leads, deals, and real-time territory planning within the system encourages individual approaches to each customer across different channels, ensuring widespread adoption.
2. Maximize sales performance
Having a snapshot of sales and deals at macro and micro levels of reporting means there’s a lot more information for sales representatives to plan their next sale and overall sales enablement strategy.
When configuring quotes, the capability for sales representatives to see their compensation is a great motivator. Being able to identify opportunities to maximize sales revenue becomes markedly easier as teams can look across different front-end and back-end fulfillment systems and identify trends with sales analytics.
3. Work anywhere and boost productivity
Salespeople were once restricted to the storefront, but it’s a brave new digital world now. With a sales cloud system, reps can respond virtually to customer activity online or offline.
Another way a sales cloud boosts productivity is by streamlining dispute resolution. Sales reps can focus on selling because they don’t waste time emailing and calling if they have dispute about their compensation
4. Reduce guesswork to save time and make better decisions
One of the chief frustrations for businesses, customers, and reps is spending unnecessary time working through a deal. Today’s customers have a low tolerance for inefficiency – they don’t want to wait and will go elsewhere.
A fantastic benefit of a sales cloud is built in predictive analytics, including activity monitoring and reporting functions so the team can spend less time guessing and more time acting to preserve deals and customer relationships. And thanks to an increasing use of artificial intelligence and machine learning algorithms, today’s leaders in commerce will be able to operate efficiently, with a customer-for-life mindset.
Up in the cloud: your move
If you’re considering getting in the cloud game, the benefits should help you make the decision: Increased automation, reduced guesswork, saved time, greater accuracy of data – all of which serve and preserve the customer experience.
Simply put, the benefits of a sales cloud lead to better deals, happier sales reps, and a vision for sales success that can be iterated on effectively. What are you waiting for?