[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/03\/questions-insurance-agents-are-asking\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/03\/questions-insurance-agents-are-asking\/","headline":"The burning questions your insurance agents are asking","name":"The burning questions your insurance agents are asking","description":"When you're putting together a team of independent agents to push your insurance plans, you can be sure there a few questions on top of your agent\u2019s mind.","datePublished":"2019-12-03","dateModified":"2021-07-29","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/lisa-james\/#Person","name":"Lisa James","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/lisa-james\/","identifier":180,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/69771d0f70c4770359dbb8a02fdcd9c5118d2c58c3ff8b62f9055d409ea65e4c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/69771d0f70c4770359dbb8a02fdcd9c5118d2c58c3ff8b62f9055d409ea65e4c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/insurance-agent-questions.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/insurance-agent-questions.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/03\/questions-insurance-agents-are-asking\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/service-general\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]}],"wordCount":547,"keywords":["Insurance Agents"],"articleBody":"An insurance agent or broker is often the first (and sometimes only) direct contact a customer has with a financial institution. Agents need to be equipped to do their job well to offer the best experience for their customers – and this includes understanding the questions insurance agents are asking.When you’re putting together a team of independent agents to push your insurance plans, you can be sure there a few questions on top of your agent\u2019s mind.      Bad reputation: Changing the perception of insurance                The perception of the insurance industry isn't pretty. How does the industry change consumers' view of it as a necessary evil?      Questions insurance agents are asking1. Can I sell? Insurance agencies know they need to be able to perform the appropriate background checks on an agent before they’re hired. In most cases, these processes are manual and timely, and are not continued for the duration an agent is with a carrier. However, it\u2019s not just about ensuring your agents are okay to sell at the moment.\u00a0 t must be a continual investment on keeping them compliant, up to date, and able to sell.The last thing an agent wants is to be pulled out of the field or out of a deal because they are suddenly found to be noncompliant. Carriers need to be able to easily communicate to agents if they are staying compliant, need to renew a license, or are due to complete a mandatory training.      Should I stay or should I go? Insurance companies grapple with innovation                Insurance companies and innovation don't often seem to go hand-in-hand, but as customer expectations rise, the industry must make changes.      2. Who am I selling to?Agents need easy access to their book of business, or client list. They need to be able to check the status of their customers and who, if anyone else, has also had conversations with that customer, in order to manage the customer relationship and to create a better customer experience.Relationships within the insurance industry can be very complex and client relationships are evolving every day. The longer a customer\u2019s relationship with your business, the more complex the book of business becomes. Carriers need to give agent\u2019s the ability to manage all of these complex relationships and customer contracts with ease.      Experience management for insurance: Listen to customers & build trust                Discover how investing in experience management can help the insurance industry build trust and shake off poor perceptions.      3. How much do I get paid?When dealing with many independent agents who are solely paid through commissions, late payments, disputes, and overpayments are common. Compensation plans need to be easy to understand. Agents need to know when they are getting paid and how much. They need to know the formulas and the calculations that went into the payment they are receiving for their work.If an agent\u2019s compensation plan is too complex, and they\u2019re not understanding the benefit on why they\u2019re doing something, there\u2019s a good chance they\u2019re not going to do it at all.  96% of consumers have more trust in brands when they make it easy to do business with them.Are you delivering what customers want? Get ‘The State of Customer Service’ report\u00a0HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2019","item":"https:\/\/www.the-future-of-commerce.com\/2019\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"12","item":"https:\/\/www.the-future-of-commerce.com\/2019\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"03","item":"https:\/\/www.the-future-of-commerce.com\/2019\/\/12\/\/03\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"The burning questions your insurance agents are asking","item":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/03\/questions-insurance-agents-are-asking\/#breadcrumbitem"}]}]