[{"@context":"http:\/\/schema.org","@type":"BlogPosting","datePublished":"2020-03-20","dateModified":"2020-03-20T16:39:00Z","description":"Brands hoping to provide the best customer service for their industry need to answer two key questions about their audience before creating a strategy.","name":"The 10 brands with the best customer service aren\u2019t who you\u2019d expect","headline":"The 10 brands with the best customer service aren\u2019t who you\u2019d expect","about":{"@type":"Thing","name":"customer service","@id":"https:\/\/www.wikidata.org\/wiki\/Q1060653"},"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/07\/Tracey-Wallace-150x150.jpg","height":"150","width":"150","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/07\/Tracey-Wallace-150x150.jpg"},"hasPart":{"@type":"FAQPage","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/","name":"The 10 brands with the best customer service aren\u2019t who you\u2019d expect","dateCreated":"2020-03-20","description":"Brands hoping to provide the best customer service for their industry need to answer two key questions about their audience before creating a strategy.","about":"http:\/\/www.wikidata.org\/entity\/Q1060653","mainEntity":[{"@type":"Question","name":"The 5 key elements of customer service","acceptedAnswer":{"@type":"Answer","text":"
  1. Quality of communication <\/li>
  2. Technical competence<\/li>
  3. Range of services<\/li>
  4. Customer focus<\/li>
  5. Accessibility<\/li> <\/ol>","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/","name":"The 5 key elements of customer service","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Answer1"},"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Question1"},{"@type":"Question","name":"Top 10 brands with the best customer service","acceptedAnswer":{"@type":"Answer","name":"Top 10 brands with the best customer service","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/","text":"

    The following brands might not be ones that you'd typically associate with great customer service, likely because you don't shop there.<\/p>

    1. Disney Cruise Line<\/li>
    2. See's Candies<\/li>
    3. Justice<\/li>
    4. Lands' End<\/li>
    5. Chick-fil-a<\/li>
    6. ...<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Answer2"},"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Question2"},{"@type":"Question","name":"How do you handle difficult customers?","acceptedAnswer":{"@type":"Answer","text":"There are a variety of ways to handle difficult customers, but you must base it on this important factor:\u00a0Are they a customer who falls within your brand's target demographic?\u00a0If the answer to the above is yes, then you want to do everything you can to win that customer over and repair or maintain the relationship.","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/","name":"How do you handle difficult customers?","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Answer3"},"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#Question3"}],"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#FAQPage"},"mainEntityOfPage":{"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2020","item":"https:\/\/www.the-future-of-commerce.com\/2020\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"03","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/03\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"20","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/03\/\/20\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"The 10 brands with the best customer service aren\u2019t who you\u2019d expect","item":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/20\/brands-with-the-best-customer-service\/#breadcrumbitem"}]}]