[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/04\/22\/field-service-infographic-incredible-real-life-fsm-customer-benefits\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/04\/22\/field-service-infographic-incredible-real-life-fsm-customer-benefits\/","headline":"Field service infographic: Incredible, real-life FSM customer benefits","name":"Field service infographic: Incredible, real-life FSM customer benefits","description":"Field service infographic: actual customer success stories from companies using FSM software, including 90% less admin work, 54% more efficient processes, 35% more happy customers.","datePublished":"2020-04-22","dateModified":"2021-09-24","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/04\/field-service-infographic-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/04\/field-service-infographic-1.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2020\/04\/22\/field-service-infographic-incredible-real-life-fsm-customer-benefits\/","about":["Field Service",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]}],"wordCount":353,"keywords":["Field Service"],"articleBody":"Sometimes a picture is worth a thousand words, and this is one of them. The field service infographic in this post displays actual customer success stories from companies using FSM software.The numbers are a staggering validation of field service management (FSM) software done right.Actual customer benefits of FSM: Faster invoicing, increased efficiency, happier customersWriting about what a product can do in theory is very different from showing the true benefits that customers experienced while using the product.Here are some of the field service benefits customers recognized:90% less admin work54% more efficient processes5 days faster invoicing60% more leads35% boost in customer satisfactionField service essentials can help companies in multiple ways. Following are some of the top examples:Enables your technicians to fix the customer issues as quickly as possibleImproves first-time fix ratesMinimizes manual tasks in field service planning and scheduling by automating the processes to improve efficiencyEnables seamless information flow and transparency to increase efficiency and productivity throughout the service processesMinimizes the manual work for technicians so they can spend their time on what they’re good at: fixing machines and making sure customers are happyField service infographic: The results speak for themselvesThe digitalization of field service enables companies realize remarkable benefits in terms of efficiency, productivity, and cost savings. Learn how you can automate and optimize your field service processes and provide speedy and reliable service to your customers.When FSM is done well, techs serve as front-line agents, creating a much better customer experience and inspiring long-term loyalty. Great FSM can deliver on the promises made during the sales process and by the larger brand.Getting field service management right is business critical today. There isn’t an organization out there that can ignore the requirement of ensuring an unbroken chain of customer experience. FSM puts the right tools in the right hands, assuring first-class customer service with as little interruption as possible \u2013 throughout the entire customer lifecycle.Great customer service mattersmore than ever.Create a unified experience forevery customer, every time,across every platform.Learn more at #SAPCXLIVE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2020","item":"https:\/\/www.the-future-of-commerce.com\/2020\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"04","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/04\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"22","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/04\/\/22\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Field service infographic: Incredible, real-life FSM customer benefits","item":"https:\/\/www.the-future-of-commerce.com\/2020\/04\/22\/field-service-infographic-incredible-real-life-fsm-customer-benefits\/#breadcrumbitem"}]}]