[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/07\/digital-transformation-manufacturing-sap-customer-experience-live-2020\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/07\/digital-transformation-manufacturing-sap-customer-experience-live-2020\/","headline":"Thanks to digital transformation, this manufacturer is thriving","name":"Thanks to digital transformation, this manufacturer is thriving","description":"In an industry that's always relied on face-to-face customer interactions, how can a manufacturer still be thriving? Preparation, by embracing digital transformation before it became a necessity.","datePublished":"2020-09-07","dateModified":"2023-03-24","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/manufacturing-digital-transformation.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/manufacturing-digital-transformation.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/07\/digital-transformation-manufacturing-sap-customer-experience-live-2020\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sap-customer-experience-live\/customer-success-stories-live\/","name":"Customer Success Stories","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_success"]},"SAP Customer Experience LIVE","Wholesale Distribution"],"wordCount":231,"keywords":["Manufacturing"],"articleBody":"Frucor Suntory is one of the leading drink manufacturers and sellers in Australasia. In an industry that’s always relied on face-to-face customer interactions, how can a manufacturer still be thriving?Preparation, by embracing digital transformation before it became a necessity.This content is hosted by a third party ( player.simplecast.com ).To view the content, either update your cookie preferences or view it in a new browser window.Cookie PreferencesNew WindowCustomer Corner: CX, unpluggedDiscover Customer Corner, a series of unplugged conversations focused on the challenges and transformations going on in the corner offices of the world, from the folks sitting at the desk.In our first episode of\u00a0the\u00a0Customer Corner\u00a0series, we\u2019re learning how Frucor Suntory, one of the leading drink manufacturers and sellers in Australasia, has used their ongoing digital transformation to stay ahead during the pandemic.Future-proofing via digital transformationFernando Battaglia is the Value Stream Manager at Frucor Suntory. As a value stream manager, he works with the commercial and consumer marketing teams to develop digital platforms and digital systems that support the business – and the people working in those business who interact with consumers and customers.Nick Wood is the dedicated host of\u00a0Customer Corner. Alfred Bonilla, the Head of SAP Japan for SAP Customer Experience, is the co-host for this episode.  Innovate with the best.We’ve got the solutions HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2020","item":"https:\/\/www.the-future-of-commerce.com\/2020\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"09","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/09\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"07","item":"https:\/\/www.the-future-of-commerce.com\/2020\/\/09\/\/07\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Thanks to digital transformation, this manufacturer is thriving","item":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/07\/digital-transformation-manufacturing-sap-customer-experience-live-2020\/#breadcrumbitem"}]}]