How to improve the employee experience has been an overlooked area of corporate development for most organizations. While every department has been concerned with customer experience, the employee counterpart has largely been solely HR’s responsibility.
For many, the term “employee engagement” conjures up images of casual Friday, pizza parties, or a ping-pong table in the cafeteria.
That perception is changing, however. Engaged employees are 40% less likely to turn over, 12 times more likely to be brand advocates, and potentially deliver three times more revenue as their less-engaged colleagues. It’s clear that employee experience is an organization-wide concern.
As the COVID-19 crisis redefines the way we work, keeping employees engaged is even more challenging – and even more crucial to an organization’s success.
In this episode of Tech Unknown, our expert guests explore how HR and departmental leaders can support employees through the crisis, developing programs that will support a continually evolving “new normal.” They dig deep into how technology supports employee experience, but also what new skills, processes, and mindsets are needed to make the most of the technology.
Listen, learn, leap: How businesses can improve employee experience
It’s time to develop employee experience as a discipline, much as businesses have done with customer experience. We need strategic, technology-enabled employee experience planning that covers the entire employment lifespan, from pre-hire through exit and beyond.
The very nature of work is changing, and social distancing is just one of many factors driving the change. HR can help lead the organization to new ways of supporting employees, boosting productivity, and creating a more agile and flexible workforce.
During this episode, our guests share their perspective on how to improve the employee experience, including:
- How to better support and engage remote workers
- Ways to engage employees across the employee lifecycle
- Emerging trends that will affect employee experience
- How HR can set a vision for the overall direction of the organization
About our guests
Trish McFarlane is the CEO, Principal Consultant, and Analyst for H3 HR Advisors. She also writes for the HR Ringleader blog and co-hosts the HR Happy Hour podcast.
Meg Bear is the SVP of Product, Engineering, Operations at SAP SuccessFactors. She has more than 25 years of experience leading product and engineering teams at technology companies such as Imperva, Oracle, PeopleSoft, and Saba. She is a patent holder, change agent, startup advisor, keynote speaker, and a TEDx host.
Wise words on the importance of employee experience
“You know, we’ve worried a lot about engagement, but it’s about connection. Because you certainly can’t be engaged if you’re not even connected.” Trish McFarlane
“The pace of change is accelerating; the engagement of employees is critical…It’s not about skilling up for a single problem. It’s about building resiliency.” Meg Bear
You can subscribe to Tech Unknown here: Apple Podcasts | Stitcher | Google Play
