[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/12\/workplace-trends-hxm\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/12\/workplace-trends-hxm\/","headline":"Workplace trends: People first, inclusive culture, modern HR","name":"Workplace trends: People first, inclusive culture, modern HR","description":"Workplace trends driving HR include a focus on the employee experience, humanizing the workplace, and investing in HR.","datePublished":"2021-03-12","dateModified":"2021-06-08","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/laurie-ruettimann\/#Person","name":"Laurie Ruettimann","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/laurie-ruettimann\/","identifier":460,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/29057434eb12993625044c37714336f1f5e443ad81a89fa02d764ed13ec90c14?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/29057434eb12993625044c37714336f1f5e443ad81a89fa02d764ed13ec90c14?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/workplace-trends.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/workplace-trends.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/12\/workplace-trends-hxm\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/employee-engagement\/","name":"Employee Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Employee_engagement","http:\/\/www.wikidata.org\/entity\/Q14937678"]},"HXM: Human Experience Management","HXM: Human Experience Management"],"wordCount":1160,"keywords":["Employee Experience","HR","Human Resources","HXM","Workplace Trends"],"articleBody":"When looking for technology innovation around workplace trends, people don\u2019t often look to human resources. The traditional perception is that HR is a lagging indicator of an organization\u2019s technology progress. After all, CFOs and CIOs \u2013 not CHROs \u2013 are the primary driver of change when it comes to people technology and work technology, right?Maybe not.More and more, HR professionals are coming to the table, making the case for change. They’re petitioning for human experience management (HXM) solutions that put people at the center of company activities \u2013 and advocating for a mindset focused on the employee experience.Workplace trends: We win when we turn the conversation from operational HR to discussions about experience\u201cAny enterprise, no matter how digital, will never outrun its human architecture,\u201d says Dr. Tanvi Gautam, founder of Leadershift Inc. and professor at Singapore Management University. \u201cIf you don\u2019t strive to improve the experience of workers, you\u2019ll never get maximum benefit from even the best technology. HR professionals can lead the way because we simultaneously straddle the worlds of humanity and technology.\u201dThere are three workplace trends driving the future of HR:\u00a0An employee-centric cultureHumanizing the workplace, focusing on the employee experienceInvesting in modern technology to optimize HRThe need to shift from HCM to HXM \u00a0to adopt an employee-centric mindset with solutions designed to meet people\u2019s individual needs is especially acute in areas where COVID-19 infection rates are fluctuating, such as the Asia Pacific Japan (APJ) region. \u201cIt\u2019s like a Ferris wheel,\u201d explains Gautam. \u201cSome of the economies there are on top, with infections falling, and others are coming down as infections rise. And that means that the challenges for HR are unprecedented.\u201dThis topic was just one of the issues recently discussed as part of our LinkedIn Live series, The Rise of HXM. This week we talked about the state of HR in the APJ region. (You can watch the replay here.)      INFOGRAPHIC: Truly amazing HR stats that will blow your mind                Less stress, lower employee turnover, better organizational outcomes. Sound good? We thought so. Discover the HR stats driving the future of human resources.      Optimize the employee experience with an employee-centric cultureHow can HR teams move forward during these uncertain times? It\u2019s time to rethink old ways of doing things \u2013 the traditional human capital management approach where the focus is on HR\u2019s priorities, for example \u2013 and shift to embrace a strategy that puts employees and their experiences first. Some companies are already moving in this direction by empowering employees to understand their strengths and putting them into practice.One IT enterprise in India implemented a new approach to performance management designed to increase transparency by supporting employees\u2019 \u201cright to feedback.\u201dCreating a culture where the company shares responsibility for employee performance by enabling ongoing conversations helps increase employee confidence, engagement, and productivity, and is driving the workplace trends of the future.For example, if an employee receives a two out of five rating, managers also examine their contribution to the rating. What should the manager be doing differently to help the employee meet the stated goals? Was the employee told about problems soon enough? Did the employee receive the guidance and necessary resources and tools to succeed?\u201cThe right-to-feedback concept signals that the company is interested in employee careers and experiences while creating a conversation that is not just top-down,\u201d says Gautam. \u201cIt\u2019s great to see that kind of co-creation.\u201dBut not every company is on board. \u201cRecently, one of my clients was fired on a Zoom call,\u201d she states. \u201cIt\u2019s hard to believe these employee experiences can coexist. I think a lot of it just comes down to the leadership and culture of an organization.\u201d      Your current employee experience determines future customer loyalty\u00a0                How you treat both employees and customers right now will ultimately be what folks remember. It will drive loyalty, or it will drive churn.      Workplace trends: Listen to employeesAs we look to the post-COVID world, I asked Gautam how the employee experience might change in APJ.\u201cA big shift that’s already underway is the concept of employee preferences,\u201d she says. In the past, HR designed systems, policies, or processes and simply expected employees to use them as-is. Now, the tables are turning, and HR teams are more mindful of employee needs and preferences.This content is hosted by a third party ( twitter.com ).To view the content, either update your cookie preferences or view it in a new browser window.Cookie PreferencesNew Window\u201cEveryone likes to choose their employee rewards, for example,\u201d Gautam explains. \u201cBut I saw a recent survey that said Generation Z workers are likely to be three times more disengaged if they have no choice in their rewards. Our workforces are getting used to personalizing their work experiences. They want to have a voice. I think co-creation of the work experience will become very mainstream.\u201dTechnology is increasingly helping companies do a better job of considering worker preferences. And for some organizations, the vision extends beyond full-time employees.In the gig economy, HR must think about not just the worker community within the organization, but also integrating people outside it as well.This is where powerful listening tools that enable timely insights to prompt the rights actions can play a big role.\u201cIt\u2019s important to have an ecosystem mindset enabled by technology,\u201d says Gautam. \u201cOne company I admire extends its communications and engagement strategies to people within the company and the extended workforce, too. That\u2019s the magic of technology. At the touch of a button, you can post to a larger community, increase your ability to understand sentiment, and roll out \u00a0learning initiatives that will keep all of your workers engaged.\u201dInvest in HR for your enterprise\u2019s futureSo, where does the HR profession go from here?\u201cIt\u2019s time to turn the focus a little bit inward,\u201d says Gautam.\u201cDuring the pandemic, HR has stepped up like never before. But you can\u2019t pour from an empty cup. It\u2019s not too late to think about investing in our HR professionals.\u201dThe good news is that HR leaders are becoming more open-minded about mental health, which has traditionally been a taboo topic in Asia. In fact, she adds, many companies are beginning to explore how they can use HXM \u00a0solutions to develop employee resilience by building community and reducing the isolation of remote workers.\u201cThe more human our workplaces, the greater their productivity and efficiency,\u201d says Gautam. \u201cIf you get the humanity of the workplace right, everything else will take care of itself.\u201dBy embracing HXM, you can help your business create the best possible experience no matter where you sit in the organization. Your people can be productive, and you can be profitable, building an agile organization where everyone can experience wins.  HR, better.Employees, happier.Businesses, healthier.It’s time to modernize the employee experience."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2021","item":"https:\/\/www.the-future-of-commerce.com\/2021\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"03","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/03\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"12","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/03\/\/12\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Workplace trends: People first, inclusive culture, modern HR","item":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/12\/workplace-trends-hxm\/#breadcrumbitem"}]}]