[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/24\/hr-metrics\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/24\/hr-metrics\/","headline":"HXM and HR metrics: Measuring motivation and its power to improve business","name":"HXM and HR metrics: Measuring motivation and its power to improve business","description":"HR metrics and HXM solutions help measure how motivated employees are, and estimate the business impact of a motivated workforce.","datePublished":"2021-03-24","dateModified":"2021-05-04","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/laurie-ruettimann\/#Person","name":"Laurie Ruettimann","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/laurie-ruettimann\/","identifier":460,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/29057434eb12993625044c37714336f1f5e443ad81a89fa02d764ed13ec90c14?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/29057434eb12993625044c37714336f1f5e443ad81a89fa02d764ed13ec90c14?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/HXM0013_metrics_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/HXM0013_metrics_HB.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/24\/hr-metrics\/","about":["Employee Experience & Engagement","HXM: Human Experience Management"],"wordCount":1007,"keywords":["Employee Experience","HR","HXM"],"articleBody":"After a year in quarantine, I don\u2019t hear people talking as much about the \u201cnew normal.\u201d As new cases plateau and fall and more folks are vaccinated, optimism is rising. People are taking steps to build what I think of as a \u201cdesired normal\u201d \u2013 a life that better meets their needs and wants, both at work and at home.That\u2019s where human experience management (HXM) solutions and HR metrics can help. By putting employees and their experiences at the center of everything, HXM helps HR professionals create the kind of engaged workforce that increases productivity, performance, and retention. The right metrics can help HR understand when things are going well for employees and when something needs to change.      Workplace trends: People first, inclusive culture, modern HR                Workplace trends driving HR include a focus on the employee experience, humanizing the workplace, and investing in HR.      \u201cAfter 2020, we see that every business needs a workforce that\u2019s ready to respond at a moment\u2019s notice,\u201d explains Gary Ware, founder of Breakthrough Play, a consultancy that uses purposeful play to help organizations become more resilient, creative, and deeply connected. \u201cTo do that, companies need to deliver the experiences that help attract and retain the best possible talent and help those people grow \u2013 because that drives better business results.\u201dHR metrics: Understand the employee experience in a post-COVID worldHR metrics help gauge the employee experience. But traditional KPIs aren\u2019t always enough to address today\u2019s challenges \u2013 issues such as increasing work hours, a lack of clear boundaries between business and personal time, and the need to digest a seemingly endless stream of e-mails, video meetings, and instant electronic communications.\u201cHR leaders need to measure areas that will have the greatest impact \u2013 things like employee engagement and total motivation,\u201d Ware adds. \u201cAdaptive teams don\u2019t just think about their tactical performance or fulfilling their duties. Teams with higher levels of motivation see their work as play, a challenge to be overcome.\u201d      INFOGRAPHIC: Truly amazing HR stats that will blow your mind                Less stress, lower employee turnover, better organizational outcomes. Sound good? We thought so. Discover the HR stats driving the future of human resources.      But in a post-COVID environment, how do you play when you\u2019re working from home? What\u2019s the best way to measure total motivation and estimate its business impact?These topics were just some of the issues recently discussed as part of our LinkedIn Live series, The Rise of HXM, in collaboration with SAP SuccessFactors. This week, we had an intriguing conversation with my co-host Lars Schmidt, founder of Amplify, and our special guest, Gary Ware, about HXM and the HR metrics that matter. You can watch this week\u2019s replay\u00a0or read on for the highlights.Check to see how employees really feelThe science is clear on the benefits of play. \u201cTeams that see their work as play are three times more likely to stay in their jobs, working harder and longer,\u201d says Ware. \u201cAnd they don\u2019t burn themselves out, because they get engaged and then pull back as needed.\u201dFrom a team development standpoint, human brains in the play state produce endorphins that make us feel like we belong. People at play trust their colleagues. And play helps workers stay focused and creative. Those are exactly the qualities we need in today\u2019s workplace.\u201cAs more of our employee base works remotely, it\u2019s become more important to conduct pulse checks and regular check-ins to recalibrate how you\u2019re communicating, which programs you\u2019re offering, and how you\u2019re supporting employees,\u201d says Schmidt. \u201cThis is definitely an area HXM can support.\u201dHR metrics: Play is powerful\u00a0But how do you convince business executives that play is an important business KPI? Think about the competencies you want in your employees \u2013 qualities such as adaptability, resilience, creativity, innovation. Your company\u2019s leaders want all of those things, too \u2013 and play can deliver them.\u201cWhen I talk to C-level executives about play, I do it in a way that resonates with them,\u201d says Ware. \u201cFor example, I tell them that building a new neural pathway in the brain takes 420 repetitions. But if you incorporate play, you can bring that number down to 20 repetitions.\u201dBuilding play into your employee experience clearly pays off. \u201cFor many of us, play has not been central to our existence in the last year,\u201d says Schmidt. \u201cBut when you can connect play to new neural pathways, new behaviors, and ultimately business impact, it makes a lot of sense.\u201dMotivate people to grow and reap business benefitsBuilding play into business processes helps companies increase employee engagement, improve worker happiness, and reduce turnover.\u201cOne of my clients started measuring metrics, surveying employees, and sharing their findings with employees,\u201d recalls Ware. The company implemented new programs to develop employees as a whole, focusing on both work skills and personnel wellness.\u201cThe team, which was made up of help desk workers providing e-mail support, began to see the work as play,\u201d he says. \u201cAs employees began to think in terms of uncovering challenges, the data showed how they were delighting customers. For example, their overall Net Promoter Score increased steadily.\u201d      2021 HR trends: The future of human resources, humanized                The employee experience sits atop 2021 HR trends, which also include engagement, productivity, wellness, flexibility, tech, and purpose.      By sharing that data, the company helped workers understand how they were improving the business. \u00a0Once they saw how the team was delivering better business outcomes, other departments became interested in learning and replicating what was working.Ware finds these results inspiring. \u201cThe \u2018H\u2019 in \u2018HXM\u2019 stands for \u2018human,\u2019\u201d he says. \u201cWe\u2019re all human and we\u2019re not perfect, but there is something beautiful about being heard. It gives people hope and recognizes that we\u2019re not just some cog in a business machine.\u201dTo me, that sounds like a perfect way to move toward a \u201cdesired normal\u201d in our post-COVID world.  HR, better.Employees, happier.Businesses, healthier.It’s time to modernize the employee experience."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2021","item":"https:\/\/www.the-future-of-commerce.com\/2021\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"03","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/03\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"24","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/03\/\/24\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"HXM and HR metrics: Measuring motivation and its power to improve business","item":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/24\/hr-metrics\/#breadcrumbitem"}]}]