[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"Customer centricity is defined as the act of putting customers at the heart of everything an organization does. 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Learn why customer centricity matters and how it can transform your business strategy for better loyalty, retention, and growth. Start building lasting customer relationships today.","url":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/","dateModified":"2024-10-31","datePublished":"2021-06-30","name":"Customer centricity explained: Why CX matters in the data-driven era","headline":"Customer centricity explained: Why CX matters in the data-driven era","subjectOf":{"@type":"FAQPage","mainEntity":{"@type":"Question","name":"What is customer centricity?","acceptedAnswer":{"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/#Answer"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/#Thing"},"name":"What is customer centricity?","about":[{"@type":"Thing","name":"Customer Relationship Management","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_relationship_management"},{"@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_satisfaction"},{"@type":"Thing","name":"Customer centricity","@id":"https:\/\/www.wikidata.org\/wiki\/Q59278211"}],"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/#FAQPage"},"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/06\/CustomerCentricity_1200x375.jpg","height":375,"width":1200,"@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/06\/CustomerCentricity_1200x375.jpg"},"author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/aaa506606dcf5b437f7fcd2fe7f213d4?s=96&d=mm&r=g","height":96,"width":96,"@id":"https:\/\/secure.gravatar.com\/avatar\/aaa506606dcf5b437f7fcd2fe7f213d4?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-norris\/","name":"John Norris","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-norris\/#Person"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"@id":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/#BlogPosting"}],{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2021","item":"https:\/\/www.the-future-of-commerce.com\/2021\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"06","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/06\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"30","item":"https:\/\/www.the-future-of-commerce.com\/2021\/\/06\/\/30\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Customer centricity explained: Why CX matters in the data-driven era","item":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/30\/what-is-customer-centricity-definition\/#breadcrumbitem"}]}]