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","datePublished":"2021-09-24","dateModified":"2022-04-07","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/09\/SAP-Customer-Experience-LIVE-2021-FTR.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/09\/SAP-Customer-Experience-LIVE-2021-FTR.png","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2021\/09\/24\/sap-customer-experience-live-2021-unplugged\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},"B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},"Event Highlights",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/intelligent-enterprise\/","name":"Intelligent Enterprise","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Intelligent_enterprise","http:\/\/www.wikidata.org\/entity\/Q6044119"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sap-customer-experience-live\/sales-live\/","name":"Sales","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sales","http:\/\/www.wikidata.org\/entity\/Q194189"]},"Sales Success","SAP Customer Experience LIVE",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/sustainability\/","name":"Sustainability","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sustainability","http:\/\/www.wikidata.org\/entity\/Q219416"]}],"wordCount":708,"keywords":["Customer Success","SAP Customer Experience"],"articleBody":"What would you give for just a moment or two of precedented times? Yeah. We thought so. That’s why we’ve reconfigured SAP Customer Experience LIVE in 2021 to cut through the noise and get to the heart of what matters most to your business.In an always-on world, how much are you really paying attention?Despite the advent of so many different ways to be connected at work, many people report feeling more disconnected than ever. That’s why #SAPCXLIVE is laser-focused to get right to the point of what brands and enterprises need most to deliver industrial grade customer experience:Agility + transformationConnectivity and engagementReal-time insights + customer dataGrowth, sustainability, and service\ud83c\udfbc Hey now, you’re an all-star \ud83c\udfbc: Get your CX game onDon’t miss our all-star line-up of SAP experts, customers, influencers, and analysts talking business transformation, best practices, and the SAP technology that will shape the future of CX.We\u2019ll kick things off with a live studio broadcast featuring exclusive research findings, customer stories, and insights from CX leaders and influencers.Then we\u2019ll transition to interactive presentation and discussion rooms. Attendees can engage directly with experts and each other on topics critical to CX, like:Growth through customer-centricity with an enterprise-grade customer data platform Selling anywhere and everywhere with agile e-commerce practices and toolsAccelerating direct-to-consumer strategies for lasting, loyal customer relationshipsTransforming B2B salesThe future of smart customer service       What is customer service in 2025: Definition, benefits, and examples                More than pricing, and even the product itself, customer service is a huge driver of customer loyalty. Discover all you need to know about customer service in this deep dive.      SAP Customer Experience LIVE 2021: Unplugged – be there or be square#SAPCXLIVE has swapped the traditional keynote for a 30-minute live broadcast that includes custom content based upon your region. All discussions are happening in real time and will not be recorded for viewing later, so be there or be square!Customers will come away armed with new insights on transforming their business practices, getting more out of their technology deployments, and an understanding of SAP\u2019s vision for helping them achieve their business objectives today while shaping the future of CX for years to come.#SAPCXLIVE one event you and your customers don\u2019t want to miss.The Live Studio at SAP Customer Experience LIVE: Unplugged covers:The latest research and insights on CX agilityCustomer showcases, with real-life success storiesInfluencer, analyst, and executive interviewsA deep dive on sustainabilityThis content is hosted by a third party ( twitter.com ).To view the content, either update your cookie preferences or view it in a new browser window.Cookie PreferencesNew Window\ud83c\udfbc But I’m calmed down and I’m locked in \ud83c\udfbc: Get in the zone at #SAPCXLIVEDuring our studio broadcast, you’ll hear from SAP leadership, industry analysts, and regional customers sharing their success stories.In our Discussion Rooms, you’ll be invited to connect with thought leaders and top CX innovators on topics that matter to you.#SAPCXLIVE: 5 great reasons to register for the free, virtual event:Explore how to transform at speed: Hear directly from leading brands that are adapting to rising customer expectations and building resilience for the future.Learn to engage with insight: See how customer engagement can accelerate business outcomes during live discussions with industry and technology experts.Discover how to unlock sustainable growth: Explore new research on how industrial-grade CX enables the kind of agility that drives customer loyalty and revenue.Take your pick of live demos: Bring your questions as technology experts show how our solution portfolio benefits today\u2019s connected, intelligent enterprise.Connect with your peers: Find new ways to move your business forward by tapping into the thinking of top innovators, analysts, and influencers in your market.This content is hosted by a third party ( twitter.com ).To view the content, either update your cookie preferences or view it in a new browser window.Cookie PreferencesNew WindowSAP Customer Experience LIVE 2021: Dates and timesEMEA, Oct. 26, 12:00 p.m.\u20132:00 p.m. BSTAmericas, Oct. 27, 12:00 p.m.\u20132:00 p.m. PDT  What happens in Vegas …\u00a0creates connections + drives results.Join hundreds of customer experience experts at CX Connect Oct. 6-8. 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