[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/06\/partner-sessions-sap-customer-experience-live-2021\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/06\/partner-sessions-sap-customer-experience-live-2021\/","headline":"Partner power: Hear from the best at SAP Customer Experience LIVE","name":"Partner power: Hear from the best at SAP Customer Experience LIVE","description":"Business is personal. Without our partners, success and innovation aren't possible. Discover our key partner sessions at #SAPCXLIVE.","datePublished":"2021-10-06","dateModified":"2024-04-26","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-Partner-Sessions-FTR.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-Partner-Sessions-FTR.png","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/06\/partner-sessions-sap-customer-experience-live-2021\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Event Highlights","SAP Customer Experience LIVE"],"wordCount":511,"articleBody":"Zooms. Teams. Texts. Slacks. DMs. Emails. ( \ud83d\udea8 \ud83d\ude2d \ud83d\ude33 \ud83d\udd25 \ud83e\udd2c ) Yeah – we get it. That’s why SAP Customer Experience LIVE sessions have been re-imagined to be laser-focused, getting right to the heart of what brands and enterprises need to deliver industrial grade customer experience.SAP Customer Experience LIVE sessions: The power of partners on full display“It is the long history of humankind (and animal kind, too) that those who learned to collaborate and improvise most effectively have prevailed.” \u2013Charles DarwinBusiness is personal – and SAP recognizes the incredible importance of our partners and customers – without them, growth and innovation simply aren’t possible. That’s why we want to highlight some of our can’t-miss partner sessions at #SAPCXLIVE.Don’t stop challenging the status quoIn a live discussion room, partners Virgin Megastore and NETCONOMY will be discussing how Virgin created a seamless and groundbreaking new dimension in entertainment retail. You’ll hear experts discuss constant innovation, improvement of existing processes, and new feature enablement – all of which helps Virgin Megastore engage the customer.Speakers:Thomas Prom, Regional Head of E-commerce and Omnichannel, Virgin Megastore MENAThomas Ziegler, Chief Customer Officer, NETCONOMY GmbHMila Petrovic, Senior Marketing Expert, NETCONOMY GmbHJovana Jovanovic, Product Owner, NETCONOMY GmbHEMEA TrackTime: 12:55-1:15 BSTREGISTER HERETake a swing at fraud to drive greater customer valueGlobal sports retailer Callaway Golf Company partners with Forter, which provides certified fraud prevention, in this live discussion to share best practices for delivering a customer experience that increases lifetime customer value. They’ll explore how much revenue is at stake from false declines, the cost of declining good customers, and the total impact of loan to values they represent.Speakers:Emily O’Carroll, Global Information Security & IT Compliance, Callaway GolfKris Zanuldin, VP Product Strategy, ForterDavid Coates, Director of Customer Marketing, ForterAmericas TrackTime: 1:35-1:55 PDTREGISTER HEREEngage B2B buyers with AI search, recommendations, and personalizationWhether B2B buyers are looking to browse, find a replacement part, or learn about your products, removing friction from their on-site experience should be a top priority. During this live discussion, participants can take a deep dive into creating a smooth experience for site visitors, and discover the role of search, recommendations, and AI in delivering relevant results and increasing conversions.Speakers:Dwayne Doshier, Sr. Director of Strategic Consulting, Gorilla GroupBrian McGlynn, General Manager of Commerce, CoveoDale Traxler, Sr. Director, Alliances and Channel, CoveoAmericas TrackTime: 1:15-1:35 PDTREGISTER HEREHow Philips speeds B2C and B2B sales with SAP Commerce Cloud and Coveo AIHear from Philips, a leading global health technology company, about how it’s using AI-powered search, recommendations, and personalization for e-commerce with the SAP Commerce Cloud solution and Coveo AI software.Speakers:Louis Jansen, Product Owner Conversational AI, Onsite Search & SEO, PhilipsSami Helin, Global Account Director, CoveoEMEA TrackTime: 1:15-1:35 BSTREGISTER HERE  What happens in Vegas …\u00a0creates connections + drives results.Join hundreds of customer experience experts at CX Connect Oct. 6-8. 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