[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","headline":"At your service: Join us at #SAPCXLIVE to discover the future of customer service","name":"At your service: Join us at #SAPCXLIVE to discover the future of customer service","description":"Dive into modern customer service. Learn how brands can deliver exceptional outcomes while increasing efficiency and lowering costs at #SAPCXLIVE.","datePublished":"2021-10-07","dateModified":"2024-04-16","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},"Event Highlights","SAP Customer Experience LIVE","Service"],"wordCount":433,"keywords":["AI In Customer Service","Customer Service","SAP Service Cloud","Utilities"],"articleBody":"Of all the lessons business leaders learned during the pandemic, the importance of excellent customer service is right at the top. More than ever, customers need fast, quick answers and resolutions. At 2021 #SAPCXLIVE, the intrinsic connection between customer satisfaction, customer loyalty, and business resilience is discussed in LIVE Discussion Rooms, demos, and real-life use cases.At SAP Customer Experience LIVE: Unplugged, we’ll dive deep into customer service. We’ll explore how brands can deliver exceptional customer service, the benefits of good service, and the role of technology in helping companies improve service while increasing efficiency and lowering costs.      Partner power: Hear from the best at SAP Customer Experience LIVE                Business is personal. Without our partners, success and innovation aren't possible. Discover our key partner sessions at #SAPCXLIVE.      Spotlight on service: 2021 #SAPCXLIVE sessions not to miss“What do we live for if not to make the world less difficult for each other?”\u00a0 -George EliotCustomer service is all about helping people and making their lives easier. Doing it right is critical. After all, an unhappy customer will take their business elsewhere.And in today’s digital-led, experience-driven economy, customer service can be the differentiator that puts your company ahead of – or behind – the pack.Don’t miss these sessions at #SAPCXLIVE for practical guidance and deep insight from SAP experts and leading brands into the world of modern customer service.Customer service ROI: Beyond cost reductionFor customer service leaders, balancing service costs and quality is always a challenge. In a live discussion room, John Heald, Global VP of SAP Service Cloud and SAP Sales Cloud, will lead an interactive talk on how new technologies can help companies boost service efficiency while improving customer experience, increasing loyalty and lowering costs.EMEA Track1:55-2:15 BSTREGISTER HEREAmericas Track1:55-2:15 PDTREGISTER HERESmart customer service: From ticket to resolutionSmart customer service combines the best of human and machine intelligence. See a demo of the way the SAP Service Cloud solution uses intelligent technologies to automate routine tasks and empowers your service agents to quickly solve customer problems.EMEA Track12:55-1:15 BSTREGISTER HEREAmericas Track12:55-1:15 PDTREGISTER HEREThe new reality of utility customer serviceThe energy and utility industry is going through transformation driven by technological changes, increased competition, environmental requirements, and greater customer expectations. See how customer service is becoming a major differentiator, helping utility companies become customer centric and helping turn challenges into advantages.EMEA Track12:35-12:55 BSTREGISTER HEREAmericas Track12:35-12:55 PDTREGISTER HERE  Build customer loyalty.Reap real dividends.We can help. Start HERE. 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