[[{"@context":"http:\/\/schema.org","@type":"Answer","name":"What are the 5 key elements of customer service","text":"<p>Newsweek partners with Statista, and breaks customer service down by the following five categories:<\/p> <ol> <li><strong>Quality of communication:<\/strong> measures whether the contact (via email, telephone or face to face) was friendly or polite.<\/li> <li><strong>Technical competence:<\/strong> measures the quality of information received and whether questions were answered correctly and in sufficient detail.<\/li> <li><strong>Range of services:<\/strong> measures whether one's personal expectations and requirements were fulfilled.<\/li> <li><strong>Customer focus:<\/strong> measures whether a personal concern\/requirement was addressed with a tailored\/specific solution.<\/li> <li><strong>Accessibility:<\/strong> measures the availability of customer service in a shop or on a helpline.<\/li> <\/ol>","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/01\/04\/brands-with-the-best-customer-service-examples-definition\/#Answer"},{"@context":"http:\/\/schema.org","@type":"BlogPosting","abstract":"Providing the best customer service amid an ongoing worldwide pandemic isn\u2019t easy. After all, businesses are made of people, and a lot of people are at their brink. The brands with the best customer service entering 2022 demonstrate a drastic change in customer experience and perception.","name":"Brands with the best customer service 2022: No more status quo","headline":"Brands with the best customer service 2022: No more status quo","dateModified":"2022-12-02T16:39:00Z","description":"The brands with the best customer service in 2022 have not ranked before. 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