[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/09\/23\/skimpflation-infographic\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/09\/23\/skimpflation-infographic\/","headline":"Skimpflation toll: Consumers cutting ties due to poor customer service","name":"Skimpflation toll: Consumers cutting ties due to poor customer service","description":"Fed up with brands reducing customer service to cut costs, consumers are revolting \u2013 see the infographic.","datePublished":"2022-09-23","dateModified":"2023-08-31","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/09\/9.23_Skimpification_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/09\/9.23_Skimpification_FTR.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2022\/09\/23\/skimpflation-infographic\/","about":["B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},"Retail Trends, Data, News",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/service-general\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]}],"wordCount":273,"keywords":["Buying Behavior after COVID-19","Customer Experience Trends","Customer Service Trends"],"articleBody":"“Skimpflation” is something consumers have been dealing with since the pandemic, but they’ve had enough, especially as they struggle with inflation and a looming recession.A new report from UJET shows that buyers are cancelling subscriptions and cutting back on spending as a response to soaring prices and poor customer service.From airlines and hotels to retail stores and restaurants, skimpflation is everywhere as companies deal with rising costs and labor shortages by cutting back on the services they offer customers.According to UJET’s research, which is based on a survey of 1,600 consumers, buyers aren’t taking it anymore:73% said they\u2019ll cut providers and subscriptions with the worst CX or app66% experienced reduced customer service in the past six months \u2013\u00a0 with 87% saying they’ll spend less or stop spending money altogether at brands that reduce serviceThe top areas where consumers experience CX skimpflation are quality of service (60%), wait times (58%) and expertise and helpfulness (54%)The findings are in line with a Forrester Research report that highlighted the growing trend of bad customer experience.With a recession imminent, brands are reducing technology investments, training, and headcount, UJET said. But those cuts will backfire.\u201cWhile these findings are alarming for many brands, for others, it\u2019s an opportunity to double down on their differentiators and expand market share,\u201d Justin Robbins, who led the research for UJET, said in a prepared statement. \u201cConsumers are clearly saying that CX is a top factor determining how and where they spend money. Smart, customer-centric businesses recognize this.”Infographic: Consumers rebel against skimpflation  Ready for the next big disruption?Want to be?Future-proofing your businessstarts HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2022","item":"https:\/\/www.the-future-of-commerce.com\/2022\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"09","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/09\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"23","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/09\/\/23\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Skimpflation toll: Consumers cutting ties due to poor customer service","item":"https:\/\/www.the-future-of-commerce.com\/2022\/09\/23\/skimpflation-infographic\/#breadcrumbitem"}]}]