[{"@context":"http:\/\/schema.org","@type":"BlogPosting","image":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/11\/Bad-Trip-CX_FTR-optimized.svg","video":["https:\/\/www.tiktok.com\/@dndanie\/video\/7140252267164290310?is_from_webapp=1&amp;sender_device=pc&amp;web_id=7099834629020829230","https:\/\/www.tiktok.com\/@neno_737\/video\/7164169950746152235?is_from_webapp=1&amp;sender_device=pc&amp;web_id=7099834629020829230"],"url":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/29\/the-state-of-travel-customer-experience\/","datePublished":"2022-11-29T00:15:00Z","about":["http:\/\/www.wikidata.org\/entity\/Q984142","https:\/\/en.wikipedia.org\/wiki\/Travel","http:\/\/www.wikidata.org\/entity\/Q999278","https:\/\/en.wikipedia.org\/wiki\/Customer_support","http:\/\/www.wikidata.org\/entity\/Q61509","http:\/\/www.wikidata.org\/entity\/Q1423777","https:\/\/www.the-future-of-commerce.com\/2022\/11\/29\/the-state-of-travel-customer-experience\/#About",{"@type":"Thing","name":"Customer experience","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_experience"},{"@type":"Thing","name":"Customer satisfaction","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_satisfaction"},{"@type":"Thing","name":"Customer service","@id":"https:\/\/en.wikipedia.org\/wiki\/Customer_service"}],"description":"What happens when travel customer experience is the stuff of nightmares rather than dreams? Unfortunately, after COVID, it's become all too common.","name":"Bad trip: The state of travel customer experience","headline":"Bad trip: The state of travel customer experience","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/29\/the-state-of-travel-customer-experience\/","dateModified":"2023-07-18T11:39:00Z","publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/718141dd9983ac584424a56d5c72173f?s=96&d=mm&r=g","height":96,"width":96,"@id":"https:\/\/secure.gravatar.com\/avatar\/718141dd9983ac584424a56d5c72173f?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/leslie-taege\/","name":"Leslie Taege","description":"Leslie is a sales professional with experience in B2G, B2B and B2C with a concentration in sales, marketing and public relations for government and nonprofit clients.","sameAs":"https:\/\/www.linkedin.com\/in\/leslietaege\/","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/leslie-taege\/#Person"},"@id":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/29\/the-state-of-travel-customer-experience\/#BlogPosting"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2022","item":"https:\/\/www.the-future-of-commerce.com\/2022\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"11","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/11\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"29","item":"https:\/\/www.the-future-of-commerce.com\/2022\/\/11\/\/29\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Bad trip: The state of travel customer experience","item":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/29\/the-state-of-travel-customer-experience\/#breadcrumbitem"}]}]