[{"@context":"http:\/\/schema.org","@type":"BlogPosting","about":["https:\/\/en.wikipedia.org\/wiki\/Return_merchandise_authorization","http:\/\/www.wikidata.org\/entity\/Q39809","http:\/\/www.wikidata.org\/entity\/Q984142","https:\/\/en.wikipedia.org\/wiki\/Retail","https:\/\/en.wikipedia.org\/wiki\/Product_return","https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#About","http:\/\/www.wikidata.org\/entity\/Q166778","http:\/\/www.wikidata.org\/entity\/Q126793","http:\/\/www.wikidata.org\/entity\/Q5196451"],"keywords":["Personalization In Retail","Loyalty Programs","Customer Loyalty","Retail Trends","E-commerce Returns","Online Returns","Consumer Behavior"],"dateModified":"2024-01-11","url":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/","name":"Retail returns: Stats reveal what consumers hate and how to tackle the problem","headline":"Retail returns: Stats reveal what consumers hate and how to tackle the problem","datePublished":"2024-01-11","description":"New research from SAP Emarsys reveals customer sentiments about retail returns, and the data isn't rosy. Discover the top pain points and how to fix them.","author":{"@type":"Person","image":{"@type":"ImageObject","url":"https:\/\/secure.gravatar.com\/avatar\/5b55d3e910f146fb759f129c662684d4?s=96&d=mm&r=g","height":96,"width":96,"@id":"https:\/\/secure.gravatar.com\/avatar\/5b55d3e910f146fb759f129c662684d4?s=96&d=mm&r=g"},"url":"https:\/\/www.the-future-of-commerce.com\/contributor\/sara-richter\/","name":"Sara Richter","identifier":724,"@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/sara-richter\/#Person"},"hasPart":[{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/emarsys-returns-challenges-opportunities.png","name":"Retail returns: infographic","about":["https:\/\/en.wikipedia.org\/wiki\/Product_return","https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#About","http:\/\/www.wikidata.org\/entity\/Q166778","http:\/\/www.wikidata.org\/entity\/Q126793"],"height":"4126","width":"1380","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#ImageObject"},{"@type":"VideoObject","name":"How do I calculate real lifetime value","duration":"PT3M1S","contentUrl":"https:\/\/fast.wistia.net\/embed\/iframe\/j0d16gp2wd","thumbnailUrl":"https:\/\/embed-ssl.wistia.com\/deliveries\/21680cece23aaeecabbe0c33b18b9748.jpg","uploadDate":"2024-01-11","embedUrl":"https:\/\/fast.wistia.net\/embed\/iframe\/j0d16gp2wd","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#VideoObject"}],"image":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/Retail-returns_FTR-2.jpg","height":375,"width":1200,"@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/01\/Retail-returns_FTR-2.jpg"},"publisher":{"@type":"Organization","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","@id":"https:\/\/www.the-future-of-commerce.com\/"},"@id":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#BlogPosting"},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2024","item":"https:\/\/www.the-future-of-commerce.com\/2024\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"01","item":"https:\/\/www.the-future-of-commerce.com\/2024\/\/01\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"11","item":"https:\/\/www.the-future-of-commerce.com\/2024\/\/01\/\/11\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"Retail returns: Stats reveal what consumers hate and how to tackle the problem","item":"https:\/\/www.the-future-of-commerce.com\/2024\/01\/11\/retail-returns-stats-strategies\/#breadcrumbitem"}]}]