[[{"@context":"http:\/\/schema.org","@type":"Answer","text":"Visa compelling evidence refers to the documentation that merchants provide to dispute chargebacks on Visa card transactions. This evidence supports the merchant\u2019s case in the pre-arbitration process, demonstrating to the card issuer that the disputed transaction is legitimate.","name":"What is Visa compelling evidence?","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/08\/29\/visa-compelling-evidence-3-0\/#Answer"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Visa Compelling Evidence 3.0 (CE3.0) is an update to Visa\u2019s existing compelling evidence rules, designed to help merchants more effectively dispute chargebacks. Unlike earlier rules, CE3.0 allows merchants to use a cardholder\u2019s purchase history to demonstrate that a disputed transaction is legitimate. Additionally, it broadens the range of data that can be used as evidence in disputes and provides a more streamlined process for submitting and challenging disputes, making it easier for merchants to protect themselves against fraud.","name":"What is Visa Compelling Evidence 3.0 (CE3.0)?","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/08\/29\/visa-compelling-evidence-3-0\/#Answer1"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"Compelling evidence for chargebacks is documentation that merchants use to dispute a chargeback and potentially recover funds. This evidence strongly supports the merchant\u2019s claim that the transaction was legitimate. Examples include shipping confirmation, delivery signatures, point-of-sale data, customer correspondence, and other relevant documentation.","name":"What is compelling evidence for chargebacks?","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/08\/29\/visa-compelling-evidence-3-0\/#Answer2"},{"@context":"http:\/\/schema.org","@type":"Answer","text":"The specific requirements for initiating a chargeback on a Visa card can vary depending on the circumstances and Visa\u2019s rules. Generally, a cardholder must meet one of the following criteria to initiate a chargeback: unauthorized use of the card, non-receipt of merchandise, defective or incorrect merchandise, billing errors, or services not rendered.","name":"What are the requirements for a chargeback on a Visa card?","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/08\/29\/visa-compelling-evidence-3-0\/#Answer3"},{"@context":"http:\/\/schema.org","@type":"BlogPosting","publisher":{"@type":"Organization","alternateName":"The Future of Commerce and Customer Engagement","additionalType":"news media","name":"The Future of Commerce","description":"News, information, and analysis on the future of commerce, including e-commerce, customer engagement, B2B, B2C, DTC, supply chain, sustainability, and purpose.","sameAs":["https:\/\/www.linkedin.com\/groups\/4844282","https:\/\/podcasts.apple.com\/us\/podcast\/a-call-for-a-better-experience\/id1479742201","https:\/\/twitter.com\/FutureOfCEC","https:\/\/www.the-future-of-commerce.com\/feed\/"],"contactPoint":"https:\/\/www.the-future-of-commerce.com\/#ContactPoint","legalName":"The Future of Commerce","parentOrganization":"https:\/\/www.sap.com\/index.html#Organization","numberOfEmployees":"https:\/\/www.the-future-of-commerce.com\/#QuantitativeValue","logo":{"@type":"ImageObject","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg","height":"96","width":"293","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/themes\/hybris_foc\/assets\/images\/layout\/logo-foc-2x.svg"},"address":{"@type":"PostalAddress","name":"The Future of Commerce","addressCountry":"https:\/\/www.the-future-of-commerce.com\/#Country","addressLocality":"Newtown Square","addressRegion":"PA","postalCode":"19073","streetAddress":"3999 West Chester Pike","@id":"https:\/\/www.the-future-of-commerce.com\/#PostalAddress"},"url":"https:\/\/www.the-future-of-commerce.com\/","@id":"https:\/\/www.the-future-of-commerce.com\/"},"keywords":["Mobile Payments","Visa","Retail Fraud","Digital Payments","Digital Commerce","E-commerce"],"dateModified":"2024-08-29","datePublished":"2024-08-29","about":["https:\/\/www.the-future-of-commerce.com\/2024\/08\/29\/visa-compelling-evidence-3-0\/#About",{"@type":"Thing","name":"Retail","@id":"https:\/\/en.wikipedia.org\/wiki\/Retail#Thing"},{"@type":"Thing","name":"Visa Inc. 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