[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/10\/07\/g2-fall-2024-reports-sap-customer-experience\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/10\/07\/g2-fall-2024-reports-sap-customer-experience\/","headline":"G2 Fall 2024 reports: SAP CX solutions haul in 139 leadership rankings","name":"G2 Fall 2024 reports: SAP CX solutions haul in 139 leadership rankings","description":"In the latest G2 Fall 2024 Reports, SAP Customer Experience solutions earned 139 Leader positions across multiple market categories.","datePublished":"2024-10-07","dateModified":"2025-04-02","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/Customer-service-management-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/Customer-service-management-FTR-1.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2024\/10\/07\/g2-fall-2024-reports-sap-customer-experience\/","about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/commerce-general\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Customer Journey",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/e-commerce-general\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/marketing-general\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/sales\/sales-general\/","name":"Sales","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Sales","http:\/\/www.wikidata.org\/entity\/Q194189"]}],"wordCount":525,"keywords":["Commerce","Customer Engagement","Customer Service","Sales","SAP Commerce Cloud","SAP Customer Experience","SAP Emarsys","SAP Sales Cloud","SAP Service Cloud"],"articleBody":"Building on its previous achievements, SAP Customer Experience solutions earned 139 Leader positions across multiple market categories in the latest G2 Fall 2024 Reports.That’s a significant increase from the 113 Leader positions awarded to SAP Commerce Cloud, SAP Emarsys, SAP Sales Cloud, and SAP Service Cloud and in the G2 Summer Reports. SAP’s solutions also increased their TOP3 rankings from 31 to 48.We’re proud of this recognition, which underscores our unwavering commitment to delivering cutting-edge solutions that drive real value for our customers. We believe that our consistent performance in the G2 reports proves the transformative impact our solutions have on our customers’ business.Here\u2019s a snapshot of SAP\u2019s global positioning in the G2 Fall 2024 GRID report:SAP Commerce Cloud \u2014 Leader in\u00a0omnichannel commerce, order management, and e-commerce platforms.SAP Emarsys \u2014 Leader in loyalty management, e-commerce personalization, marketing analytics, personalization engines, and marketing automation.SAP Sales Cloud \u2014 Leader in CRM, sales platforms, and sales analytics.SAP Service Cloud \u2014 Leader in customer self-service and helpdesk.Trusted reviews: G2 Fall 2024 reportsG2 is a trusted software marketplace for peer reviews, providing insight that companies can use to guide their tech purchasing. That’s what gives the G2 reports so much credibility: They’re based on validated reviews from actual customers.\u201cThis recognition isn\u2019t subjective, as our ranking and scoring methodology is powered by the feedback of real customers,” said Sara Rossio, Chief Product Officer at G2.“As software buyers turn to their peers to inform buying decisions, there\u2019s not a voice more trusted and authentic than that of an actual customer.”  Smarter sales, service, e-commerce.Start HERE.What our customers are sayingThe G2 Fall 2024 reports are more than just industry recognition for SAP; they represent the trust and satisfaction of our users. Since G2’s reports are based on authentic peer reviews, they’re a direct reflection of our customers’ experiences and success.Here\u2019s what users said about SAP Commerce Cloud:“Very insightful and powerful e-commerce solution.” (Read the full review here)“The interface and UI is really good.” (Read the full review here)Here\u2019s what users said about SAP Emarsys:\u201cEmarsys has been useful in the running of our omnichannel marketing efforts. It enables me to target specific audience, deliver relevant content across the desired channels, and manage routines.\u201d (Read the full review here)\u201cBest omnichannel marketing platform.” (Read the full review here)Here\u2019s what users said about SAP Sales Cloud:“Centralizes customer data, providing a holistic view of customer interactions and history. It tracks and evaluates sales performance against targets and goals.” (Read the full review here)\u201cSAP Sales Cloud boosts overall efficiency and productivity.\u201d (Read the full review here)“My sales team’s superhero” (Read the full review here)Here\u2019s what users said about SAP Service Cloud:\u201cStreamlined ticket handling, an extensive knowledge base, and the ability to engage with customers across multiple channels such as phone, email, and chat.\u201d (Read the full review here)\u201cEase of use and exceptional interface.\u201d (Read the full review here)\u00a0Click\u00a0here\u00a0for an overview of SAP Customer Experience.\u00a0To learn more and request a demo, visit\u00a0here. "},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2024","item":"https:\/\/www.the-future-of-commerce.com\/2024\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"10","item":"https:\/\/www.the-future-of-commerce.com\/2024\/\/10\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"07","item":"https:\/\/www.the-future-of-commerce.com\/2024\/\/10\/\/07\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"G2 Fall 2024 reports: SAP CX solutions haul in 139 leadership rankings","item":"https:\/\/www.the-future-of-commerce.com\/2024\/10\/07\/g2-fall-2024-reports-sap-customer-experience\/#breadcrumbitem"}]}]