[{"@context":"https:\/\/schema.org\/","@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/#BlogPosting","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/","headline":"SAP Customer Experience: Winner of the Top Rated Award from TrustRadius for the 4th Year Running","name":"SAP Customer Experience: Winner of the Top Rated Award from TrustRadius for the 4th Year Running","description":"4th time's a WOW! SAP Customer Experience has been recognized for TrustRadius Top Rated awards for SAP Commerce Cloud, SAP Sales Cloud, and SAP Service Cloud for multiple solutions and categories. ","datePublished":"2025-06-17","dateModified":"2025-06-16","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/SAP-CX-Trust-Radius-2025_FTR3.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/SAP-CX-Trust-Radius-2025_FTR3.jpg","height":375,"width":1200},"url":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/","about":["Commerce Cloud",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/e-commerce-general\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]},"Retail Trends, Data, News","Sales Success",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/purpose\/thought-leadership\/","name":"Thought Leadership","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Thought_leader"]}],"wordCount":625,"articleBody":"We’re thrilled to announce that SAP Customer Experience has been recognized as a TOP RATED solution by TrustRadius for the fourth year in a row, with SAP Commerce Cloud, SAP Sales Cloud, and SAP Service cloud hauling in multiple wins! This prestigious award \u2013 based entirely on authentic customer feedback \u2013 highlights our unwavering commitment to delivering exceptional value and innovative solutions.Today a superior customer experience is no longer a luxury \u2013 it’s a necessity. Businesses that prioritize seamless, personalized, and engaging interactions are the businesses that thrive. SAP Customer Experience understands this imperative, with a suite of solutions designed to help businesses create and cultivate enduring customer relationships and achieve sustainable growth.About TrustRadius: TrustRadius delivers the most credible buyer intelligence platform, helping buyers confidently make decisions with comprehensive, vetted product information and customer-generated content. Over 12 million buyers trust them to find the right tech annually.What do these awards mean?\u201cSAP earning TrustRadius Top Rated awards for Commerce Cloud, Sales Cloud, and Service Cloud reflects the strength of their end-to-end customer experience solutions. Based on their authentic customer reviews, SAP empowers businesses to deliver seamless, data-driven interactions across the entire buyer journey-from discovery to purchase to ongoing support.” \u2013 Allyson Havener CMO at TrustRadius.These Top Rated awards hold significant importance for SAP, as they’re solely based on customer sentiments reflected in reviews on TrustRadius. This recognition underscores the trust and satisfaction of our customers, validating the effectiveness and value of our solutions when it comes to meeting their needs and exceeding their expectations.Here’s a snapshot of different market categories where SAP CX is TOP RATED:SAP Commerce Cloud: e-commerce and Order ManagementSAP Sales Cloud: Customer Relationship Management (CRM), Sales Intelligence, Lead Management, Sales Forecasting, and CPQSAP Service Cloud: Customer Engagement, Customer Experience Management, and Help DeskTo learn more about these recognitions, visit the TrustRadius scoring FAQ page.Say it loud, say it proud: Reviews from actual SAP CX usersWe’re incredibly proud of these achievements and would like to express our sincere gratitude to our customers for their continued support and trust. These awards play a big role in motivating us to continue innovating and delivering best-in-class solutions that enable businesses to excel in the realm of customer experience.Here\u2019s what users said about SAP Commerce Cloud:“The reason for selecting SAP Commerce Cloud was considered because of its stronger business intelligence and tools for engaging customer interactions.” (Read the full review HERE).“SAP Commerce Cloud Integration with context-driven services to achieve customer behavior as well as apply segmentation and product recommendations, is very easy and out of the box with the minimum effort, it is working perfectly.” (Read the full review HERE).Here\u2019s what users said about SAP Sales Cloud:“SAP Sales Cloud’s AI feature has helped us by giving the recommendation and lead insights, and due to this our pre-sales team was getting the correct information about prospective lead before calling them for product demos.” (Read the full review HERE).“It provides AI driven real time insights and transparency. It helps a lot in boosting business revenue and customer satisfaction.” (Read the full review HERE).Here\u2019s what users said about SAP Service Cloud:“The move to SAP RISE unlocked the required resources to drive the innovation forward.” (Read the full review HERE).“It is game changer for our organization; it automates the tickets and gives the faster resolution. AI helps in resolving tickets and in decision making.” (Read the full review HERE).To read all customer reviews on TrustRadius, click here for Commerce Cloud, Sales Cloud, and here for Service Cloud.See an overview of SAP Customer Experience and CRM Solutions HERE.Check out our product trials and tours HERE."},{"@context":"https:\/\/schema.org\/","@type":"BreadcrumbList","itemListElement":[{"@type":"ListItem","position":1,"name":"2025","item":"https:\/\/www.the-future-of-commerce.com\/2025\/#breadcrumbitem"},{"@type":"ListItem","position":2,"name":"06","item":"https:\/\/www.the-future-of-commerce.com\/2025\/\/06\/#breadcrumbitem"},{"@type":"ListItem","position":3,"name":"17","item":"https:\/\/www.the-future-of-commerce.com\/2025\/\/06\/\/17\/#breadcrumbitem"},{"@type":"ListItem","position":4,"name":"SAP Customer Experience: Winner of the Top Rated Award from TrustRadius for the 4th Year Running","item":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/#breadcrumbitem"}]}]