Posts for “2021”

308 Results
  • 05.09.2021
    Let’s get together: Join us at SAPPHIRE NOW in 2021
    05.09.2021 By Jenn Vande Zande
    By Jenn Vande Zande
    Commerce, Intelligent Enterprise
  • 12.31.2021
    Out of this world: Our most-viewed posts of 2021
    12.31.2021 By Jenn Vande Zande
    By Jenn Vande Zande
    Purpose, Thought Leadership, Thought Leadership
  • 12.08.2020
    Power Up: Expert Tips to Supercharge Your CX in 2021
    12.08.2020 By Stephanie Thum
    By Stephanie Thum
    Customer Experience, Customer Experience
  • 12.23.2021
    Editor’s picks: The best of what made us think, laugh, and cry in 2021
    12.23.2021 By Marcia Savage
    By Marcia Savage
    Content Marketing, Diversity and Inclusion, Gender Equality, Marketing, Purpose, Real Talk: Mental Health, Well-Being, and Laughter, Thought Leadership
  • 12.02.2021
    BOOM! 2021 holiday e-commerce stats: +481% GMV, 110% YOY growth
    12.02.2021 By Riaz Faride
    By Riaz Faride
    B2C Commerce, Commerce, Commerce, Commerce Cloud, Customer Journey, E-Commerce, E-Commerce, Retail, Retail Trends, Data, News, Trends
  • 04.01.2021
    Tendências de atendimento ao cliente em 2021: Dobrando a aposta, pós-pandemia
    04.01.2021 By Kirsi Tarvainen
    By Kirsi Tarvainen
    Brasil, Experiência do Cliente / Customer Experience
  • 12.30.2020
    5 CPG retail trends that will define the industry in 2021
    12.30.2020 By Sharon Goldman
    By Sharon Goldman
    B2C Commerce, Commerce, Commerce, COVID-19 and Business, CPG, Customer Engagement, Direct to consumer: D2C, E-Commerce, Retail Trends, Data, News, Trends
  • 05.26.2021
    CX at SAPPHIRE NOW 2021: A preview of what’s ahead
    05.26.2021 By Marcia Savage
    By Marcia Savage
    Customer Experience, Customer Experience
  • 02.05.2021
    Tendencias de Servicio al Cliente de 2021: Duplicación, Pospandémica
    02.05.2021 By Kirsi Tarvainen
    By Kirsi Tarvainen
    El Futuro de la Experiencia del Cliente, Servicio al Cliente
  • 12.10.2020
    Retail 2021: Strategies for picking up the pieces after COVID
    12.10.2020 By Tanya van Soest
    By Tanya van Soest
    Commerce, E-Commerce, E-Commerce, Marketing, Retail, Retail Trends, Data, News, Trends
  • 12.03.2020
    2021 customer service trends: Doubling down, post-pandemic
    12.03.2020 By Kirsi Tarvainen
    By Kirsi Tarvainen
    Commerce, COVID-19 and Business, Customer Experience, Customer Journey, Customer Service, E-Commerce, Intelligent Enterprise, Omnichannel Commerce, Revenue, Service, Service
  • 11.30.2020
    2021 HR trends: The future of human resources, humanized
    11.30.2020 By Trish McFarlane
    By Trish McFarlane
    Commerce, COVID-19 and Business, Customer Experience, Employee Engagement, HXM: Human Experience Management, HXM: Human Experience Management, Intelligent Enterprise, The Future of Human Resources, Trends
  • 12.16.2020
    E-commerce product visuals: 4 trends for beautiful CX in 2021
    12.16.2020 By Ben Houston
    By Ben Houston
    B2B Commerce, B2C Commerce, Commerce, Commerce, Commerce Platforms + Software, Marketing, Mobile Commerce, Sales, Trends
  • 09.01.2021
    Black Friday 2021 trends: What retailers can expect
    09.01.2021 By Amanda Magee
    By Amanda Magee
    B2C Commerce, Commerce, Retail Trends, Data, News, Trends
  • 08.04.2021
    2021 holiday shopping season: 4 ways retailers can prepare
    08.04.2021 By Lisa James
    By Lisa James
    B2C Commerce, Commerce, E-Commerce, Retail Trends, Data, News, Trends
  • 12.08.2020
    2021 wholesale supply chain trends: COVID resets priorities
    12.08.2020 By Paul Pretko
    By Paul Pretko
    B2B Commerce, Commerce, Commerce + e-Commerce, COVID-19 and Business, Customer Experience, Future of Supply Chain, Intelligent Enterprise, Supply Chain, Trends, Wholesale, Wholesale Distribution
  • 10.07.2021
    #SAPCXLIVE 2021: Light up revenue with can’t-miss sales sessions
    10.07.2021 By Marcia Savage
    By Marcia Savage
    AI, CPQ: Configure, Price, Quote, CRM, Event Highlights, Revenue, Sales, Sales, Sales Success, SAP Customer Experience LIVE
  • 09.24.2021
    SAP Customer Experience LIVE 2021: Unplugged. Zoned in. Pets welcome.
    09.24.2021 By Jenn Vande Zande
    By Jenn Vande Zande
    B2B Commerce, B2C Commerce, Customer Experience, E-Commerce, Event Highlights, Intelligent Enterprise, Omnichannel Commerce, Sales, Sales Success, SAP Customer Experience LIVE, Sustainability
  • 03.17.2021
    In a CX minute: Customer experience trends March 17, 2021
    03.17.2021 By Esteban Kolsky
    By Esteban Kolsky
    Customer Experience, Customer Experience, In a CX Minute
  • 07.01.2021
    In a CX minute: Thoughts on customer experience, July 1, 2021
    07.01.2021 By Esteban Kolsky
    By Esteban Kolsky
    Customer Experience, Employee Engagement, In a CX Minute

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