Posts for “Stephanie Thum”
31 ResultsRelevance
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06.19.2019The customer feedback process can make or break your businessCustomer Engagement, Customer Experience, Customer Journey
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04.22.2019Why data security is critical to the future of CXCustomer Data, Customer Experience
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04.12.2019Data governance is a requirement for business and government todayCustomer Experience, Customer Experience, Government + Public Sector
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05.15.2019Three ways to become a customer centric organizationCustomer Experience, Customer Journey
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05.31.2019Military retention rates are falling, but there’s a way to save themCustomer Experience, Government + Public Sector, Industries, Public Sector
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10.01.2019Guide to CX: Everything a CEO needs to know about CX strategyCustomer Experience, Customer Experience
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12.02.2019Level up: 5 practical resolutions to improve your CX gameCustomer Experience, Customer Experience
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01.10.2020How to create a customer experience strategy: A tactical guideCustomer Experience, Customer Experience
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01.31.2020X+O data: Two sides to every CX storyCustomer Experience, Customer Experience, Intelligent Enterprise
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02.20.2020Privacy, please! 3 ways to protect your personal dataCustomer Data, Customer Experience, Data Privacy: Laws, Consumer Expectations
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03.11.2020Customer inclusiveness imperative: The ROI of closing the experience gapCustomer Engagement, Customer Experience, Customer Experience, Diversity and Inclusion, Inclusion & Diversity
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04.14.2020Solving for X: When customer surveys don’t fit the equationB2B Commerce, Customer Experience, Customer Experience
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03.16.2020Measuring CX during a crisis: Metrics that matter when it’s not business as usualCOVID-19 and Business, Customer Experience
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03.20.2020Contact centers during crisis: An action plan from expertsCOVID-19 and Business, Customer Service
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03.25.2020What to say to employees: 5 themes for leaders during crisisCOVID-19 and Business, Employee Engagement, Employee Experience & Engagement, Thought Leadership
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03.05.2019How to manage business risk by turning customers into partnersCustomer Experience, Public Sector
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04.06.2020Pivoting CX plans in a crisis: Lessons from an industry veteranCOVID-19 and Business, Customer Experience
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02.01.2021Online customer reviews: 4 things marketers need to knowCustomer Engagement, Customer Engagement / Marketing, E-Commerce, Marketing, Marketing
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01.19.2021Red tape: A menace to citizen experience managementCustomer Experience, Customer Experience, Customer Journey, Employee Engagement, Government + Public Sector, Industries, Public Sector
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12.08.2020Power Up: Expert Tips to Supercharge Your CX in 2021Customer Experience, Customer Experience
