{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/#CollectionPage","headline":"Omnichannel Commerce Category","description":"<p>What is omnichannel commerce? How does it differ from multi-channel?<\/p>\n<p>Everything you need to know about omnichannel can be found here. From strategies, to functions, to how it drives revenue.<\/p>\n<p>Here are some of the topics covered in our omnichannel expert archives:<\/p>\n<p>The difference between omnichannel and multichannel<br \/>\nHow omnichannel benefits retailers<br \/>\nWhy omnichannel is an important part of CX<br \/>\nHow to create an omnichannel strategy<br \/>\nHow to overcome omnichannel integration challenges<br \/>\nHow grocery retailers are using omnichannel<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/02\/poi-2025-sap-lands-10-best-in-class-distinctions\/","headline":"SAP lands 10 best-in-class distinctions in POI 2025 enterprise planning and retail execution report","url":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/02\/poi-2025-sap-lands-10-best-in-class-distinctions\/","datePublished":"2025-10-02","dateModified":"2025-10-01","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/10\/02\/poi-2025-sap-lands-10-best-in-class-distinctions\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/paul-smith\/#Person","name":"Paul Smith","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/paul-smith\/","identifier":315,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/35ff948a11a5b780e907309dd4c6ce6dc7c07dcd1c7e4a5dc6a0cfe9f53b5183?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/35ff948a11a5b780e907309dd4c6ce6dc7c07dcd1c7e4a5dc6a0cfe9f53b5183?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/05\/digitization-digitalization-and-digital-transformation-FTR_1.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/05\/digitization-digitalization-and-digital-transformation-FTR_1.jpeg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","ERP | Enterprise Resource Planning","Generative AI","SAP Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","headline":"Wholesale distributors and CX: From ownership to orchestration","url":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","datePublished":"2025-09-10","dateModified":"2025-10-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/09\/10\/wholesale-distributors-and-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/#Person","name":"Marie-Anne Bailey","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/","identifier":810,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/winback-customers-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/winback-customers-FTR-1.jpg","height":375,"width":1200},"keywords":["B2B Customer Experience","B2B Customer Journey","B2B Trends","Customer Experience Strategy","Customer Experience Trends","Distributors","Wholesale Distribution"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/27\/how-to-power-personalized-ai-cx-for-digital-shopping\/","headline":"How to power personalized, AI-driven customer experiences for modern shoppers","url":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/27\/how-to-power-personalized-ai-cx-for-digital-shopping\/","datePublished":"2025-08-27","dateModified":"2025-10-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/27\/how-to-power-personalized-ai-cx-for-digital-shopping\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/sergio-iacobucci\/#Person","name":"Sergio Iacobucci","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/sergio-iacobucci\/","identifier":866,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/05da35317d76c00f702156498f69cac501c67db6db64effd52d8761d1ec4e78b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/05da35317d76c00f702156498f69cac501c67db6db64effd52d8761d1ec4e78b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/CX-is-business_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/CX-is-business_1200x375.jpg","height":375,"width":1200},"keywords":["Coveo","Customer Experience | CX","Customer Experience Trends","E-commerce","E-commerce Trends","Generative AI","Personalization","SAP Commerce Cloud","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","headline":"Unified commerce benefits: Powering retail renewal and marketplace AI","url":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","datePublished":"2025-08-12","dateModified":"2025-12-19","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/12\/unified-commerce-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/#Person","name":"Amanda Spencer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/","identifier":809,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/08\/unified-commerce-in-retail_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/08\/unified-commerce-in-retail_FTR.jpg","height":375,"width":1200},"keywords":null},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/11\/boston-scientific-ai-search-b2b-commerce\/","headline":"How Boston Scientific uses AI search to transform B2B commerce + boost conversions","url":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/11\/boston-scientific-ai-search-b2b-commerce\/","datePublished":"2025-08-11","dateModified":"2025-08-14","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/08\/11\/boston-scientific-ai-search-b2b-commerce\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/sergio-iacobucci\/#Person","name":"Sergio Iacobucci","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/sergio-iacobucci\/","identifier":866,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/05da35317d76c00f702156498f69cac501c67db6db64effd52d8761d1ec4e78b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/05da35317d76c00f702156498f69cac501c67db6db64effd52d8761d1ec4e78b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/modern-ecommerce-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/03\/modern-ecommerce-FTR-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In E-commerce","B2B","B2B Buyers","B2B Commerce","B2B Customer Experience","B2B E-commerce","Coveo","SAP Commerce Cloud","SAP Partners","Search"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/23\/ai-pricing-omnichannel-commerce\/","headline":"How AI in pricing plays a starring role the future of omnichannel commerce","url":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/23\/ai-pricing-omnichannel-commerce\/","datePublished":"2025-06-23","dateModified":"2025-06-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/23\/ai-pricing-omnichannel-commerce\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/stephan-liozu\/#Person","name":"Stephan Liozu","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/stephan-liozu\/","identifier":885,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/b9cd355150c69f0891c02aaf3906ed2788eea89562b0fe5c5b6bf0021123a0a7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/b9cd355150c69f0891c02aaf3906ed2788eea89562b0fe5c5b6bf0021123a0a7?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/06\/Benefits-of-cloud-ERP-FTR1-1-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/06\/Benefits-of-cloud-ERP-FTR1-1-1.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","AI In E-commerce","B2B","B2B E-commerce","B2C E-commerce","Dynamic Pricing","E-commerce","Omnichannel Commerce","Pricing","Zilliant"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/","headline":"SAP Customer Experience: Winner of the Top Rated Award from TrustRadius for the 4th Year Running","url":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/","datePublished":"2025-06-17","dateModified":"2025-06-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/17\/trustradius-top-rated-awards-sap-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/#Person","name":"Binod Negi","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/binod-negi\/","identifier":566,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/8b7dee75351d51711ed59e10e2f70a9cee88092688fafa3c2eec4e8b2ee25767?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/SAP-CX-Trust-Radius-2025_FTR3.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/SAP-CX-Trust-Radius-2025_FTR3.jpg","height":375,"width":1200},"keywords":null},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/12\/retail-omnichannel-returns\/","headline":"Returns done right: Why smart omnichannel returns are retail\u2019s next big win","url":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/12\/retail-omnichannel-returns\/","datePublished":"2025-06-12","dateModified":"2025-06-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/06\/12\/retail-omnichannel-returns\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/#Person","name":"Amanda Spencer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/","identifier":809,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/Omnichannel-returns_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/06\/Omnichannel-returns_FTR.jpg","height":375,"width":1200},"keywords":["E-commerce Returns","Future of Retail","Online Returns","Returns Process"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/27\/cpg-trends-2025-de\/","headline":"CPG-Trends 2025: Verbraucher sto\u00dfen bei steigenden Preisen an ihre Grenzen; Marken setzen auf Personalisierung und Loyalit\u00e4t, um das Wachstum anzukurbeln","url":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/27\/cpg-trends-2025-de\/","datePublished":"2025-05-27","dateModified":"2025-05-27","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/05\/27\/cpg-trends-2025-de\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/maria-morais\/#Person","name":"Maria Morais","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/maria-morais\/","identifier":303,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f7517b2aebfb12fe90d8e9139f071e669e096840b77e6cad33ebc9b27da9c971?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f7517b2aebfb12fe90d8e9139f071e669e096840b77e6cad33ebc9b27da9c971?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/CPG-trends-2025-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/CPG-trends-2025-FTR-2.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI (Artificial Intelligence)","Consumer Activism","Consumer Behavior","Consumer Products","CPG | Consumer Packaged Goods","CPG Brands","CPG Trends","Dynamic Pricing","Personalization","Subscription Commerce","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/28\/the-gen-z-effect-on-wholesale-distribution\/","headline":"The Gen Z effect on wholesale distribution: 3 ways young customers are changing the industry","url":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/28\/the-gen-z-effect-on-wholesale-distribution\/","datePublished":"2025-04-28","dateModified":"2025-05-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/04\/28\/the-gen-z-effect-on-wholesale-distribution\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/#Person","name":"Marie-Anne Bailey","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marie-anne-bailey\/","identifier":810,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9ab2c667c80b943cf0c6594ee1c225e4c672ceaf02bebb07fd562cf5b88b967a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Gen-Alpha_2022_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/07\/Gen-Alpha_2022_FTR.jpg","height":375,"width":1200},"keywords":["B2B","B2B Buyers","B2B Customer Experience","B2B Industries","B2B Trends","Customer Service Trends","Generation Z","Multichannel","Omnichannel Commerce","Personalization","Self-service","Wholesale Distribution","Wholesale Distribution Trends"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-data\/","name":"Customer Data","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_data","http:\/\/www.wikidata.org\/entity\/Q56278300"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/industries\/","name":"Industries","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Industry","http:\/\/www.wikidata.org\/entity\/Q2976602"]},"Industries",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/marketing-general\/","name":"Marketing","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Marketing","http:\/\/www.wikidata.org\/entity\/Q39809"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/service-general\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},"Wholesale","Wholesale Distribution"]}