{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/#CollectionPage","headline":"Customer Experience Category","description":"

Customer experience is the entirety of all the interactions a customer or potential customer has with your company. Delivering a superior customer experience has become table stakes for brands today.<\/p>\n

But providing exceptional CX requires keeping up with customers rapidly changing needs and preferences. Bookmark this page to keep up with the latest customer experience trends, news and best practices. Topics include:<\/p>\n

    \n
  1. Customer experience in the metaverse<\/li>\n
  2. How to build customer loyalty<\/li>\n
  3. Personalization<\/li>\n
  4. Industry CX, such as airlines<\/li>\n
  5. The role of customer data management in your CX strategy<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/08\/whirlpools-digital-commerce-strategy\/","headline":"Whirlpool’s customer-first digital commerce strategy: Unified touchpoints, happier customers, great CX","url":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/08\/whirlpools-digital-commerce-strategy\/","datePublished":"2025-01-08","dateModified":"2025-10-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/08\/whirlpools-digital-commerce-strategy\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/winnie-albornoz\/#Person","name":"Winnie Albornoz","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/winnie-albornoz\/","identifier":712,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/88f0230110ef8f5b4fcf13a17959b909611bd79aa7b28368f5b597e9b27bed9e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/88f0230110ef8f5b4fcf13a17959b909611bd79aa7b28368f5b597e9b27bed9e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/01\/Whirlpool-digital-strategy-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2025\/01\/Whirlpool-digital-strategy-FTR-1.jpg","height":375,"width":1200},"keywords":["Digital Commerce","Omnichannel Commerce","Personalization","SAP Commerce Cloud","SAP Customer Experience","SAP Customers"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","headline":"Cheers to success: A year of wins for SAP Customer Experience","url":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","datePublished":"2025-01-04","dateModified":"2025-03-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/04\/2024-a-year-of-wins-for-sap-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/#Person","name":"Jin Oh","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jin-oh\/","identifier":875,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c48a6982c2e4bc916da91e6409ba61857191f3b6980a713a98113a2c4d9644ed?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/SAP-upscale-e-commerce-hackathon.jpeg","height":375,"width":1200},"keywords":["CRM | Customer Relationship Management","Customer Experience | CX","Customer Experience Management","Future of Customer Experience","SAP Commerce Cloud","SAP Customer Experience","SAP Sales Cloud","SAP Service Cloud"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/03\/automotive-trends-2025\/","headline":"Automotive trends 2025: 8 ways the industry is on track for growth","url":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/03\/automotive-trends-2025\/","datePublished":"2025-01-03","dateModified":"2025-03-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2025\/01\/03\/automotive-trends-2025\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/thomas-pohl\/#Person","name":"Thomas Pohl","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/thomas-pohl\/","identifier":774,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e4b84cdf641fc13ef8ad7c0ff9b954db82d7931c719763d254eb5fad11c0322e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e4b84cdf641fc13ef8ad7c0ff9b954db82d7931c719763d254eb5fad11c0322e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/Auto-industry-trends_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/03\/Auto-industry-trends_FTR.jpg","height":375,"width":1200},"keywords":["2025 Trends","Auto Industry","Automotive","Consumer Behavior","Customer Experience | CX","Digital Supply Chain","Smart Cars","Supply Chain","Sustainability","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/20\/the-cats-meow-2024-best-content-of-the-year\/","headline":"The cat’s meow: Our favorite reads and top picks for best content of the year","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/20\/the-cats-meow-2024-best-content-of-the-year\/","datePublished":"2024-12-20","dateModified":"2025-10-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/20\/the-cats-meow-2024-best-content-of-the-year\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/best-reads-2024-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/best-reads-2024-FTR-2.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Commerce","Content Marketing","E-commerce","Industry","Thought Leadership"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/12\/2025-banking-trends\/","headline":"Banking trends 2025: Moonshot goals for financial industry as competition from big tech, neobanks mount","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/12\/2025-banking-trends\/","datePublished":"2024-12-12","dateModified":"2025-01-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/12\/2025-banking-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/falk-rieker\/#Person","name":"Falk Rieker","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/falk-rieker\/","identifier":181,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/2d0b00302ee82d6d50aa5a1eec08de12cde319579670a3ac9dfeae0cb30c5a3b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2d0b00302ee82d6d50aa5a1eec08de12cde319579670a3ac9dfeae0cb30c5a3b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/2025-banking-trends-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/2025-banking-trends-FTR-1.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI (Artificial Intelligence)","Banking","Banking Industry","Customer Data","Customer Data Strategy","Customer Experience | CX","Digital Banking","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/10\/retail-trends-2025\/","headline":"Retail trends 2025: All eyes on AI as tough competition and price sensitive customers test industry","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/10\/retail-trends-2025\/","datePublished":"2024-12-10","dateModified":"2025-04-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/10\/retail-trends-2025\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/#Person","name":"Amanda Spencer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-spencer\/","identifier":809,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/3f24cc8281e0f64cb742cffa23fb65dbe1beec9a6f5732385c75605f245879dc?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/Retail-trends-2025-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/Retail-trends-2025-FTR-2.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI In Retail","Consumer Data Privacy","Data Privacy","E-commerce Trends","Omnichannel","Omnichannel Retail","Omnichannel Trends","Personalization In Retail","Retail","Social Commerce","Sustainability","Sustainable Retail","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/09\/customer-service-trends-2025\/","headline":"Customer service trends 2025: Brands balance on digital beam of AI hype versus customer trust","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/09\/customer-service-trends-2025\/","datePublished":"2024-12-09","dateModified":"2025-10-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/09\/customer-service-trends-2025\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/2025-customer-service-trends-FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/2025-customer-service-trends-FTR.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI In Customer Service","CRM Customer Service","Customer Experience | CX","Customer Service","Customer Service Management","Customer Service Trends","Generative AI","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/06\/cpg-trends-2025\/","headline":"CPG trends 2025: Consumers at limit on rising prices; brands look to personalization, loyalty to spur growth","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/06\/cpg-trends-2025\/","datePublished":"2024-12-06","dateModified":"2025-05-22","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/06\/cpg-trends-2025\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/maria-morais\/#Person","name":"Maria Morais","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/maria-morais\/","identifier":303,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f7517b2aebfb12fe90d8e9139f071e669e096840b77e6cad33ebc9b27da9c971?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f7517b2aebfb12fe90d8e9139f071e669e096840b77e6cad33ebc9b27da9c971?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/CPG-trends-2025-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/CPG-trends-2025-FTR-2.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI (Artificial Intelligence)","Consumer Activism","Consumer Behavior","Consumer Products","CPG | Consumer Packaged Goods","CPG Brands","CPG Trends","Dynamic Pricing","Personalization","Subscription Commerce","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/04\/e-commerce-trends-2025\/","headline":"E-commerce trends 2025: Top 10 insights and stats driving online shopping as AI goes mainstream","url":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/04\/e-commerce-trends-2025\/","datePublished":"2024-12-04","dateModified":"2025-08-28","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/12\/04\/e-commerce-trends-2025\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/#Person","name":"Geert Leeman","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/","identifier":636,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/ecommerce-trends-2025_FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/12\/ecommerce-trends-2025_FTR-1.jpg","height":375,"width":1200},"keywords":["2025 Trends","AI (Artificial Intelligence)","AI In Customer Service","Digital Commerce","Digital Commerce Trends","E-commerce","E-commerce Trends","Future of E-commerce","Headless Commerce","Online Shopping","Social Commerce","Subscription Commerce","Sustainable Commerce","Trends","Voice Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/25\/2024-retail-holiday-outlook-trends\/","headline":"2024 holiday retail outlook: Wary consumers and a shorter shopping season result in mixed forecast","url":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/25\/2024-retail-holiday-outlook-trends\/","datePublished":"2024-11-25","dateModified":"2025-08-28","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2024\/11\/25\/2024-retail-holiday-outlook-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jason-goldberg\/#Person","name":"Jason Goldberg","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jason-goldberg\/","identifier":679,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/32fb528b1bdf3e7c46bbcabd0ee3585b9dd59c123311cb791d6033c2d07cbeb5?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/32fb528b1bdf3e7c46bbcabd0ee3585b9dd59c123311cb791d6033c2d07cbeb5?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/11\/2024-holiday-retail-outlook-FTR-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2024\/11\/2024-holiday-retail-outlook-FTR-2.jpg","height":375,"width":1200},"keywords":["Holiday E-commerce","Holiday Retail","Holiday Shopping and Trends","Omnichannel Retail","Retail Trends"]}],"about":["B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/commerce-general\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/e-commerce-general\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},"Holiday Articles","Industries",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/omnichannel\/","name":"Omnichannel","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel","http:\/\/www.wikidata.org\/entity\/Q16999365"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/omnichannel-commerce\/","name":"Omnichannel Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/retail\/","name":"Retail","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Retail","http:\/\/www.wikidata.org\/entity\/Q126793"]},"Retail Industry","Retail Trends, Data, News",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}]}