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Copy reads: Disrupt disruption without disrupting your business. Join us for SAP Sapphire in Orlando, Barcelona, or virtually. Register now. \" \/><\/a>\n<p>In our content, you can get expert insight into the modern customer journey and how brands can improve for optimal outcomes.<\/p>\n<p>Topics include:<\/p>\n<ol>\n<li>Customer engagement trends<\/li>\n<li>Mapping the customer journey<\/li>\n<li>Social media marketing<\/li>\n<li>Online fulfillment and returns<\/li>\n<li>The power of personalization<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-journey\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/07\/chatbots-in-the-customer-journey\/","headline":"Chatbots in the customer journey are a growing importance","url":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/07\/chatbots-in-the-customer-journey\/","datePublished":"2018-03-07","dateModified":"2023-07-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/07\/chatbots-in-the-customer-journey\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/#Person","name":"Mark de Bruijn","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/","identifier":188,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/03\/thumbnail-3be6a89f6415364d7319a9f07885ee3d.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/03\/thumbnail-3be6a89f6415364d7319a9f07885ee3d.jpeg","height":375,"width":1200},"keywords":["Chatbots","Customer Experience | CX","Customer Journey","Omnichannel"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/28\/the-genius-blind-spot-help-your-company-know-what-it-doesnt\/","headline":"The genius blind spot: How to help your company know what it doesn\u2019t","url":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/28\/the-genius-blind-spot-help-your-company-know-what-it-doesnt\/","datePublished":"2018-02-28","dateModified":"2021-09-08","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/28\/the-genius-blind-spot-help-your-company-know-what-it-doesnt\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/dean-afzal\/#Person","name":"Dean Afzal","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/dean-afzal\/","identifier":96,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/5d49f62f414d1e47fe8e3fbc00be870c1ef013abff0c510cad25a5ea62f153b7?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/5d49f62f414d1e47fe8e3fbc00be870c1ef013abff0c510cad25a5ea62f153b7?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-7b48729747af2ef61b52c5efad816de0.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-7b48729747af2ef61b52c5efad816de0.jpeg","height":375,"width":1200},"keywords":["Customer Engagement","Data","E-commerce","Marketing","Sales","Thought Leadership"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/09\/why-consumers-love-or-leave-brands\/","headline":"What&#8217;s love got to do with it? 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