{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/ux\/#CollectionPage","headline":"UX Category","description":"

UX is the experience a user has with a brand during a journey across a single channel. It can involve multiple user interfaces. For example, a customer’s user experience in a retail store can involve store layout, crowded aisles, and checkout. E-commerce UX involves a different set of UIs, including the homepage, online checkout, and delivery.<\/p>\n

UI is a subset of UX, which is a subset of customer experience.<\/p>\n\"SAP<\/a>\n

In our expert content, learn about UX trends, news, and best practices. Topics include:<\/strong><\/p>\n

    \n
  1. Web accessibility<\/li>\n
  2. UX research<\/li>\n
  3. Sustainable websites and SEO<\/li>\n
  4. Bias in product development<\/li>\n
  5. Improving website speed<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/ux\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2015\/07\/20\/ecommerce-checkout-customer-engagement\/","headline":"Checking out shouldn’t feel like getting a physical","url":"https:\/\/www.the-future-of-commerce.com\/2015\/07\/20\/ecommerce-checkout-customer-engagement\/","datePublished":"2015-07-20","dateModified":"2021-08-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2015\/07\/20\/ecommerce-checkout-customer-engagement\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kevin-carlson\/#Person","name":"Kevin 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