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  <title>The Future of Commerce</title>
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  <description>Relevant, timely information &#38; analysis on commerce trends, both consumer-facing and B2B.</description>
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      <title>Age of opportunity: The comeback of traditional wholesale</title>
      <link>https://www.the-future-of-commerce.com/2025/12/19/the-comeback-of-traditional-wholesale/</link>
      <pubDate>Fri, 19 Dec 2025 14:31:37 +0000</pubDate>
      <dc:creator>Werner Baumbach</dc:creator>
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      <description><![CDATA[Through joint planning and forecasting, wholesalers can synchronize production, inventory, and replenishment decisions, reducing inefficiencies and mitigating the risk of stockouts or excess inventory.]]></description>
      <content:encoded><![CDATA[Through joint planning and forecasting, wholesalers can synchronize production, inventory, and replenishment decisions, reducing inefficiencies and mitigating the risk of stockouts or excess inventory.]]></content:encoded>
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      <title>Sustainability in construction: Consolis drives toward net-zero</title>
      <link>https://www.the-future-of-commerce.com/2025/10/31/sustainability-in-construction-consolis-drives-toward-net-zero/</link>
      <pubDate>Fri, 31 Oct 2025 05:15:00 +0000</pubDate>
      <dc:creator>Manesh Mistry</dc:creator>
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      <description><![CDATA[A European leader in prestressed concrete, Consolis simplified its subsidiaries’ business operations to propel sustainable innovation.]]></description>
      <content:encoded><![CDATA[A European leader in prestressed concrete, Consolis simplified its subsidiaries’ business operations to propel sustainable innovation.]]></content:encoded>
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      <title>Breaking down data silos: Your roadmap to AI-powered customer experience</title>
      <link>https://www.the-future-of-commerce.com/2025/10/08/breaking-down-data-silos-ai-in-customer-experience/</link>
      <pubDate>Wed, 08 Oct 2025 05:15:00 +0000</pubDate>
      <dc:creator>Nitin Badjatia</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=93083&#038;preview=true&#038;preview_id=93083</guid>
      <description><![CDATA[The biggest barrier to getting the most out of AI for CX isn't technology sophistication—it's data fragmentation. ]]></description>
      <content:encoded><![CDATA[The biggest barrier to getting the most out of AI for CX isn't technology sophistication—it's data fragmentation. ]]></content:encoded>
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      <title>Enterprise service management: More efficiency, lower costs, better profitability</title>
      <link>https://www.the-future-of-commerce.com/2025/10/06/enterprise-service-management-more-efficiency-lower-costs-better-profitability/</link>
      <pubDate>Mon, 06 Oct 2025 05:15:00 +0000</pubDate>
      <dc:creator>Renee Wilhelm</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=92594&#038;preview=true&#038;preview_id=92594</guid>
      <description><![CDATA[When infused with AI, ESM helps break down silos and connect people, data, and processes to speed resolutions. This improves the service experience for happier employees, customers, and business partners while reducing operational costs and increasing profitability.]]></description>
      <content:encoded><![CDATA[When infused with AI, ESM helps break down silos and connect people, data, and processes to speed resolutions. This improves the service experience for happier employees, customers, and business partners while reducing operational costs and increasing profitability.]]></content:encoded>
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      <title>SAP lands 10 best-in-class distinctions in POI 2025 enterprise planning and retail execution report</title>
      <link>https://www.the-future-of-commerce.com/2025/10/02/poi-2025-sap-lands-10-best-in-class-distinctions/</link>
      <pubDate>Thu, 02 Oct 2025 05:15:00 +0000</pubDate>
      <dc:creator>Paul Smith</dc:creator>
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      <description><![CDATA[The POI 2025 Consumer Goods Enterprise Planning and Retail Execution Vendor Panorama Report honors SAP with 10 best-in-class category distinctions. Get the details.]]></description>
      <content:encoded><![CDATA[The POI 2025 Consumer Goods Enterprise Planning and Retail Execution Vendor Panorama Report honors SAP with 10 best-in-class category distinctions. Get the details.]]></content:encoded>
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      <title>Business suites, agentic AI put the perfect store within reach</title>
      <link>https://www.the-future-of-commerce.com/2025/09/30/business-suites-agentic-ai-put-the-perfect-store-within-reach/</link>
      <pubDate>Tue, 30 Sep 2025 05:15:00 +0000</pubDate>
      <dc:creator>Tiran Avdar</dc:creator>
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      <description><![CDATA[A combination of new technologies is pushing the aspirational “perfect store” closer to reality for consumer products companies.]]></description>
      <content:encoded><![CDATA[A combination of new technologies is pushing the aspirational “perfect store” closer to reality for consumer products companies.]]></content:encoded>
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      <title>B2B-Kaufprozess: Der Erfolg hängt davon ab, dass man genau dann zur Stelle ist, wenn digital orientierte Käufer einen menschlichen Kontakt brauchen</title>
      <link>https://www.the-future-of-commerce.com/2025/09/29/b2b-kaufprozess-der-erfolg-hangt-davon-ab-dass-man-genau-dann-zur-stelle-ist-wenn-digital-orientierte-kaufer-einen-menschlichen-kontakt-brauchen/</link>
      <pubDate>Mon, 29 Sep 2025 05:00:00 +0000</pubDate>
      <dc:creator>Nikola Pavlovic</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=93034&#038;preview=true&#038;preview_id=93034</guid>
      <description><![CDATA[Die Spielregeln im B2B-Geschäft haben sich grundlegend geändert. Moderne B2B-Kunden  erwarten heute für Routineaufgaben einen intuitiven, digitalen Self-Service, wie sie ihn aus dem Privatleben kennen. Dies ist zur absoluten Mindestanforderung im B2B-Geschäft geworden. Unsere aktuelle Studie, die wir gemeinsam mit unserem Partner Contentful durchgeführt haben, bestätigt diesen Trend eindrücklich: Für 84 % der B2B-Einkäufer sind Self-Service-Tools ein entscheidendes [&#8230;]]]></description>
      <content:encoded><![CDATA[Die Spielregeln im B2B-Geschäft haben sich grundlegend geändert. Moderne B2B-Kunden  erwarten heute für Routineaufgaben einen intuitiven, digitalen Self-Service, wie sie ihn aus dem Privatleben kennen. Dies ist zur absoluten Mindestanforderung im B2B-Geschäft geworden. Unsere aktuelle Studie, die wir gemeinsam mit unserem Partner Contentful durchgeführt haben, bestätigt diesen Trend eindrücklich: Für 84 % der B2B-Einkäufer sind Self-Service-Tools ein entscheidendes [&#8230;]]]></content:encoded>
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      <title>5 ways postal networks can get ahead in the parcel-first economy</title>
      <link>https://www.the-future-of-commerce.com/2025/09/26/5-ways-postal-networks-can-get-ahead-in-the-parcel-first-economy/</link>
      <pubDate>Fri, 26 Sep 2025 05:15:00 +0000</pubDate>
      <dc:creator>Bob Black</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=93056&#038;preview=true&#038;preview_id=93056</guid>
      <description><![CDATA[With traditional letter volumes in decline and parcel deliveries accelerating with the rise of e-commerce, the postal industry is in flux and organizations face a structural reckoning. Here's what postal services need to do to adapt and thrive.]]></description>
      <content:encoded><![CDATA[With traditional letter volumes in decline and parcel deliveries accelerating with the rise of e-commerce, the postal industry is in flux and organizations face a structural reckoning. Here's what postal services need to do to adapt and thrive.]]></content:encoded>
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      <title>Beyond AI pilots: Creating a TRULY connected, intelligent customer experience strategy</title>
      <link>https://www.the-future-of-commerce.com/2025/09/24/intelligent-cx-customer-experience-strategy/</link>
      <pubDate>Wed, 24 Sep 2025 05:15:00 +0000</pubDate>
      <dc:creator>Nitin Badjatia</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=93019&#038;preview=true&#038;preview_id=93019</guid>
      <description><![CDATA[This shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the nervous system of customer experience.]]></description>
      <content:encoded><![CDATA[This shift to intelligent CX represents a fundamental evolution from viewing AI as a collection of tools to seeing it as the nervous system of customer experience.]]></content:encoded>
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      <title>B2B buying journey: Success depends on meeting the moments when digital-first buyers need a human touch</title>
      <link>https://www.the-future-of-commerce.com/2025/09/22/b2b-buying-journey-human-touch/</link>
      <pubDate>Mon, 22 Sep 2025 05:15:00 +0000</pubDate>
      <dc:creator>Nikola Pavlovic</dc:creator>
      <guid isPermaLink="false">https://www.the-future-of-commerce.com/?p=93033&#038;preview=true&#038;preview_id=93033</guid>
      <description><![CDATA[New research shows exactly how important the human touch is in the B2B buying journey. Learn how to design a hybrid model for modern B2B buyers that balances digital self-service with human guidance.]]></description>
      <content:encoded><![CDATA[New research shows exactly how important the human touch is in the B2B buying journey. Learn how to design a hybrid model for modern B2B buyers that balances digital self-service with human guidance.]]></content:encoded>
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