{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/omnichannel\/#CollectionPage","headline":"Omnichannel Category","description":"","url":"https:\/\/www.the-future-of-commerce.com\/omnichannel\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","headline":"The holy grail of customer experience requires agility","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","datePublished":"2022-03-10","dateModified":"2023-02-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/#Person","name":"Jack Dyson","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/","identifier":152,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/0d3b4b398e8aea3b7b406b7f646a735eb4ec2827c327fa6570e9ce500329a73a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0d3b4b398e8aea3b7b406b7f646a735eb4ec2827c327fa6570e9ce500329a73a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Service","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","headline":"The metaverse: Definition, examples, retail benefits","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","datePublished":"2022-03-02","dateModified":"2024-01-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amy\/#Person","name":"Amy Hatch","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amy\/","identifier":5,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/58a96e3922c3a3554b3ac5a72d5dcb06fcb90f2073da9af5ccd64f0ce10fb2fe?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/58a96e3922c3a3554b3ac5a72d5dcb06fcb90f2073da9af5ccd64f0ce10fb2fe?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/02\/Meta-shop_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/02\/Meta-shop_1200x375.jpg","height":375,"width":1200},"keywords":["Augmented Reality","Customer Engagement","Digital Natives","Digital Twins","Generation Z","Metaverse","Virtual Reality"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/08\/omnichannel-grocery-trends\/","headline":"6 omnichannel grocery trends that are here to stay","url":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/08\/omnichannel-grocery-trends\/","datePublished":"2021-12-08","dateModified":"2023-10-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/12\/08\/omnichannel-grocery-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/angelica-valentine\/#Person","name":"Angelica Valentine","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/angelica-valentine\/","identifier":87,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/eeced5842c82623f37b7081abc6a9cbbc62150ef357bd074563e8c826d7cc1ae?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/eeced5842c82623f37b7081abc6a9cbbc62150ef357bd074563e8c826d7cc1ae?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/12\/omnichannel-grocery-trends_1200x375_.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/12\/omnichannel-grocery-trends_1200x375_.jpg","height":375,"width":1200},"keywords":["BOPIS","CPG | Consumer Packaged Goods","Grocery Delivery","Grocery Trends","Omnichannel","Online Grocery"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/12\/stats-and-telco-trends-2022\/","headline":"Telco trends 2022: Customer revolution arrives, silos come tumbling down","url":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/12\/stats-and-telco-trends-2022\/","datePublished":"2021-11-12","dateModified":"2025-01-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/12\/stats-and-telco-trends-2022\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/telco-trends_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/telco-trends_1200x375.jpg","height":375,"width":1200},"keywords":["2022 Trends","B2B Commerce","Telco","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/23\/prepare-for-the-unexpected-with-omnichannel-order-fulfillment\/","headline":"Omnichannel fulfillment: Definition, benefits, strategies","url":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/23\/prepare-for-the-unexpected-with-omnichannel-order-fulfillment\/","datePublished":"2020-09-23","dateModified":"2024-04-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/23\/prepare-for-the-unexpected-with-omnichannel-order-fulfillment\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/veronika-birnkammer\/#Person","name":"Veronika Birnkammer","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/veronika-birnkammer\/","identifier":175,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/62537c144248cfbe7237c22074e62a4956f1b2865d6d5350190e5d6cb59aa993?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/62537c144248cfbe7237c22074e62a4956f1b2865d6d5350190e5d6cb59aa993?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/Omnichannel-order-fulfillment_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/Omnichannel-order-fulfillment_FTR.jpg","height":375,"width":1200},"keywords":["Last Mile Delivery","Omnichannel","Omnichannel Retail","Order Fulfillment","Order Management","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/07\/09\/what-is-guided-selling\/","headline":"What is guided selling? Is it a must-have in commerce?","url":"https:\/\/www.the-future-of-commerce.com\/2019\/07\/09\/what-is-guided-selling\/","datePublished":"2019-07-09","dateModified":"2023-05-22","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/07\/09\/what-is-guided-selling\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/branwell-moffat\/#Person","name":"Branwell Moffat","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/branwell-moffat\/","identifier":217,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c0a5eadb588b400c761af076cd1950b5cc27887a8f4c97d13bbb3f4076bf9df8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c0a5eadb588b400c761af076cd1950b5cc27887a8f4c97d13bbb3f4076bf9df8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/07\/thumbnail-f40090c331126eb27fa14199eab92860.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/07\/thumbnail-f40090c331126eb27fa14199eab92860.jpeg","height":375,"width":1200},"keywords":["B2B Sales","Customer Journey","E-commerce","Guided Selling","Intelligent Sales","Omnichannel","Omnichannel Commerce","Sales"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/14\/cx-omnichannel-experience-for-retail-customers\/","headline":"CX rising: Why an omnichannel experience is key for retail customers","url":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/14\/cx-omnichannel-experience-for-retail-customers\/","datePublished":"2018-03-14","dateModified":"2021-11-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/03\/14\/cx-omnichannel-experience-for-retail-customers\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/stuart-o-neill\/#Person","name":"Stuart O\u2019Neill","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/stuart-o-neill\/","identifier":259,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f024dc943bbb129d2a4bf7bcb0a1946bd8f0c55328b2b55b46bb2e0b0f4a9216?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f024dc943bbb129d2a4bf7bcb0a1946bd8f0c55328b2b55b46bb2e0b0f4a9216?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/03\/thumbnail-716211e15b8aa57106242c1a15348c22.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/03\/thumbnail-716211e15b8aa57106242c1a15348c22.jpeg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Service","E-commerce","Omnichannel"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2017\/01\/16\/amazon-go-grocery\/","headline":"Amazon and convenience: Their hottest grocery item is your time","url":"https:\/\/www.the-future-of-commerce.com\/2017\/01\/16\/amazon-go-grocery\/","datePublished":"2017-01-16","dateModified":"2022-06-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2017\/01\/16\/amazon-go-grocery\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/01\/amazongrocery_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/01\/amazongrocery_HB.jpg","height":375,"width":1200},"keywords":["AI (Artificial Intelligence)","Amazon","Commerce","Conversational Commerce","Customer Engagement","Customer Experience | CX","E-commerce","Food and Beverage Industry","Future of Commerce","Grocery","Grocery Retail","How to Beat Amazon","Machine Learning","Retail","Subscription Commerce","Voice Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2016\/07\/26\/customer-service-cx-airlines\/","headline":"The power of the personal: An airline customer service fairytale","url":"https:\/\/www.the-future-of-commerce.com\/2016\/07\/26\/customer-service-cx-airlines\/","datePublished":"2016-07-26","dateModified":"2025-01-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2016\/07\/26\/customer-service-cx-airlines\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/#Person","name":"Jenn Vande Zande","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jenn-vande-zande\/","identifier":229,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ef76ed873963201b65acc65a3cb353caa294225a4e9a8427f011077842dd955c?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/07\/thumbnail-371a5d1080a67ba877741b255a10aade-1.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/07\/thumbnail-371a5d1080a67ba877741b255a10aade-1.jpeg","height":375,"width":1200},"keywords":["Airlines","Brand Loyalty","Commerce","Customer Engagement","Customer Experience | CX","Customer Loyalty","Customer Service","Marketing","Omnichannel","Personalization","Social Media","Travel Industry"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/27\/omni-channel-data\/","headline":"Tapping into the power of omnichannel data","url":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/27\/omni-channel-data\/","datePublished":"2016-05-27","dateModified":"2021-12-28","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2016\/05\/27\/omni-channel-data\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/rita-marini\/#Person","name":"Rita Marini","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/rita-marini\/","identifier":116,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/712f3e969cfbbc79f7013a5aa12653418f6d9965a483e588776e3a710a3943e4?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/712f3e969cfbbc79f7013a5aa12653418f6d9965a483e588776e3a710a3943e4?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/05\/thumbnail-80a45bbd6e46f315d37aafb32e4aa513.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/05\/thumbnail-80a45bbd6e46f315d37aafb32e4aa513.png","height":370,"width":1200},"keywords":["Customer Engagement","Customer Experience | CX","Digital Transformation","Omnichannel","Retail"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/omnichannel\/","name":"Omnichannel","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel","http:\/\/www.wikidata.org\/entity\/Q16999365"]},"Retail Trends, Data, News"]}