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Attendees can engage directly with experts and each other on topics critical to CX, like:<\/p>\n<ol>\n<li>Growth through customer-centricity with an enterprise-grade <a href=\"https:\/\/www.the-future-of-commerce.com\/cdp-customer-data-platform\/\">customer data platform <\/a><\/li>\n<li>Selling anywhere and everywhere with agile <a href=\"https:\/\/www.the-future-of-commerce.com\/e-commerce\/\">e-commerce<\/a> practices and tools<\/li>\n<li>Accelerating direct-to-consumer strategies for lasting, loyal customer relationships<\/li>\n<li>Transforming <a href=\"https:\/\/www.the-future-of-commerce.com\/2019\/10\/25\/b2b-sales-collaboration\/\">B2B sales<\/a><\/li>\n<li>The future of smart <a href=\"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/\">customer service<\/a><\/li>\n<\/ol>\n<h2>SAP Customer Experience LIVE 2021: Unplugged &#8211; be there or be square<\/h2>\n<p><a href=\"https:\/\/twitter.com\/SAP_CX\" target=\"_blank\" rel=\"noopener noreferrer\">#SAPCXLIVE<\/a> has swapped the traditional keynote for a 30-minute live broadcast that includes custom content based upon your region. All discussions are happening in real time and will not be recorded for viewing later, so be there or be square!<\/p>\n<p><span style=\"color: #a03488\"><strong>#SAPCXLIVE: The one event you and your customers don\u2019t want to miss.<\/strong><\/span><\/p>\n<p>Customers will come away armed with new insights to transform their business practices, get more out of their technology deployments, and an understanding of SAP\u2019s vision for helping them achieve their business objectives today while shaping the future of CX for years to come.<\/p>\n","url":"https:\/\/www.the-future-of-commerce.com\/sap-customer-experience-live\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/06\/what-is-customer-service-management-definition-examples-benefits\/","headline":"Customer service management (CSM): Definition, examples, 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