{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/sap-sapphire-general\/#CollectionPage","headline":"SAP Sapphire Category","description":"<p>Discover our thought leadership content devoted to SAP Sapphire topics featuring customer experience, cloud ERP, industries, news, and more.<\/p>\n<p>Join us in Orlando, Florida, May 10-12, 2022 and reconnect, in person.<\/p>\n<p><a href=\"https:\/\/www.sap.com\/about\/events\/sapphire\/orlando.html?source=blogs-glo-FoC\">Register here<\/a>.<\/p>\n<h2>Get inspired!<\/h2>\n<p>Sapphire offers a unique opportunity to engage with your peers, SAP Partners, SAP experts and other customers.<\/p>\n<p>Select your agenda from a catalog of sessions across eight solution, industry, and service areas:<\/p>\n<ol>\n<li>Cloud ERP<\/li>\n<li>Supply chain management<\/li>\n<li>Customer experience<\/li>\n<li>Human experience management<\/li>\n<li>Spend management and business network<\/li>\n<li>Business technology platform<\/li>\n<li>Industries<\/li>\n<li>Cloud success services and support<\/li>\n<\/ol>\n<h2>SAP Sapphire: An overview<\/h2>\n<p>SAP CEO Christian Klein will kick off Sapphire with a keynote at 9:30 a.m. May 10. He will be joined by SAP Chief Marketing and Solutions Officer Julia White.<\/p>\n<p>We&#8217;re offering sessions in distinctive formats to deliver the experience that works best for you. Network with peers, connect with experts, and get your questions answered.<\/p>\n<ul>\n<li>Product deep dives<\/li>\n<li>Solution demos<\/li>\n<li>Strategy talks<\/li>\n<li>Expert Q&amp;A<\/li>\n<li>Customer success stories<\/li>\n<\/ul>\n<h2>Sapphire: The\u00a0 path to enlightenment, innovation, and success<\/h2>\n<p>Find the tracks that address your unique challenges &#8211; and reveal solutions and opportunities.<\/p>\n<p><strong>Discover our customer experience product innovations and roadmaps at Sapphire across:<\/strong><\/p>\n<ol>\n<li>Commerce + e-commerce<\/li>\n<li>Customer data<\/li>\n<li>Customer engagement<\/li>\n<li>Customer service<\/li>\n<li>Sales<\/li>\n<\/ol>\n","url":"https:\/\/www.the-future-of-commerce.com\/sap-sapphire-general\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","headline":"Customer service collaboration: Teamwork makes the dream work","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","datePublished":"2022-03-30","dateModified":"2022-08-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/30\/customer-service-collaboration-teamwork-makes-the-dream-work\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/#Person","name":"Isabel Mora","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/isabel-mora\/","identifier":414,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f3173d2afb4dcd55ae1b71931cba0f40ef09f7882e17d6a318329d72d59da1f8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f3173d2afb4dcd55ae1b71931cba0f40ef09f7882e17d6a318329d72d59da1f8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Customer_Service_Mistakes_to_Avoid_1200x375-002.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Customer_Service_Mistakes_to_Avoid_1200x375-002.jpg","height":375,"width":1200},"keywords":["Call Center","Collaboration","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/29\/neuroscience-decoding-the-mind-for-effective-engagement\/","headline":"Neuroscience: Decoding the mind for effective engagement","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/29\/neuroscience-decoding-the-mind-for-effective-engagement\/","datePublished":"2022-03-29","dateModified":"2024-01-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/29\/neuroscience-decoding-the-mind-for-effective-engagement\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/ginger-shimp\/#Person","name":"Ginger Shimp","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/ginger-shimp\/","identifier":643,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/387c5013d5997c342d7756c2cf1f90c648070689f2aef5d9b9673d39d30bd327?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/387c5013d5997c342d7756c2cf1f90c648070689f2aef5d9b9673d39d30bd327?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Neuroscience_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Neuroscience_FTR.jpeg","height":375,"width":1200},"keywords":["Customer Engagement","Digital Marketing","Neuromarketing"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/28\/the-data-gravity-effect-when-less-is-more\/","headline":"The data gravity effect: When less is more","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/28\/the-data-gravity-effect-when-less-is-more\/","datePublished":"2022-03-28","dateModified":"2022-05-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/28\/the-data-gravity-effect-when-less-is-more\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/#Person","name":"Chris O'Hara","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/","identifier":635,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Is-more-data-better_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Is-more-data-better_1200x375.jpg","height":375,"width":1200},"keywords":["CDP | Customer Data Platform","CIAM | Customer Identity and Access Management","Customer Profile Management","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/25\/how-to-embed-sustainability-in-your-business\/","headline":"How to embed sustainability in your business \u2013 and bottom line","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/25\/how-to-embed-sustainability-in-your-business\/","datePublished":"2022-03-25","dateModified":"2024-04-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/25\/how-to-embed-sustainability-in-your-business\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/#Person","name":"Geert Leeman","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/geert-leeman\/","identifier":636,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c5cfa20610e2093b065e87f3796777cf9b64f4b5181391f5eaeb624b9525f2b8?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/embed-sustainability_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/embed-sustainability_1200x375.jpg","height":375,"width":1200},"keywords":["CPG | Consumer Packaged Goods","Ethical Supply Chain","Greenwashing","Sustainability","Sustainable Commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/22\/inside-the-mind-of-the-b2b-buyer\/","headline":"Top 5 B2B buyer expectations: Creating the CX they crave","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/22\/inside-the-mind-of-the-b2b-buyer\/","datePublished":"2022-03-22","dateModified":"2022-08-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/22\/inside-the-mind-of-the-b2b-buyer\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/javier-alberto-flores\/#Person","name":"Javier Flores","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/javier-alberto-flores\/","identifier":322,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e1989f3aa8f7aa464e07c400d325ad3224919b42dcb16436fb74ba8078ccafb1?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e1989f3aa8f7aa464e07c400d325ad3224919b42dcb16436fb74ba8078ccafb1?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Consumerization_of_B2B_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_Consumerization_of_B2B_1200x375.jpg","height":375,"width":1200},"keywords":["B2B Buyers","B2B Sales","Consumer Products"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/15\/influencer-marketing-trends\/","headline":"Influencer marketing: Trends supercharging customer engagement","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/15\/influencer-marketing-trends\/","datePublished":"2022-03-15","dateModified":"2023-07-06","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/15\/influencer-marketing-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/#Person","name":"Amanda Magee","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/","identifier":383,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Influencer-2022_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/Influencer-2022_1200x375.jpg","height":375,"width":1200},"keywords":["Influencer Marketing","Social Commerce","Social Media","Video Marketing"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/14\/redefining-customer-identity\/","headline":"Redefining customer identity for the cookie-less future","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/14\/redefining-customer-identity\/","datePublished":"2022-03-14","dateModified":"2023-03-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/14\/redefining-customer-identity\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/#Person","name":"Chris O'Hara","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/chris-ohara\/","identifier":635,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/ec9aa04a8e3109219f981305cf29f71359bfb88656f87398e56b2dd68f6a3945?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/customer-identity-feature.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/customer-identity-feature.png","height":375,"width":1200},"keywords":["CDM | Customer Data Management","CDP | Customer Data Platform","CIAM | Customer Identity and Access Management","Consumer Data Privacy","CPG | Consumer Packaged Goods","First-party Data","Third-party Cookies"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","headline":"The holy grail of customer experience requires agility","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","datePublished":"2022-03-10","dateModified":"2023-02-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/10\/agile-cx\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/#Person","name":"Jack Dyson","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/jack-dyson\/","identifier":152,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/0d3b4b398e8aea3b7b406b7f646a735eb4ec2827c327fa6570e9ce500329a73a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0d3b4b398e8aea3b7b406b7f646a735eb4ec2827c327fa6570e9ce500329a73a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/FCEE_CX_Agility_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Service","Personalization"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/07\/zero-party-data-definition-examples-benefits\/","headline":"Zero-party data: Definition, examples, and marketing benefits","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/07\/zero-party-data-definition-examples-benefits\/","datePublished":"2022-03-07","dateModified":"2023-03-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/07\/zero-party-data-definition-examples-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-norris\/#Person","name":"John Norris","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-norris\/","identifier":505,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/efdb1b9cc87e66badf853cb7d8ccd127accde64c543369006fb585a972686505?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/efdb1b9cc87e66badf853cb7d8ccd127accde64c543369006fb585a972686505?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/zero-party-data-feature.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/03\/zero-party-data-feature.png","height":375,"width":1200},"keywords":["CIAM | Customer Identity and Access Management","Customer Data","Customer Profile Management","First-party Data","Zero-party data"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","headline":"The metaverse: Definition, examples, retail benefits","url":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","datePublished":"2022-03-02","dateModified":"2024-01-31","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/03\/02\/the-metaverse-definition-examples-retail-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amy\/#Person","name":"Amy Hatch","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amy\/","identifier":5,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/58a96e3922c3a3554b3ac5a72d5dcb06fcb90f2073da9af5ccd64f0ce10fb2fe?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/58a96e3922c3a3554b3ac5a72d5dcb06fcb90f2073da9af5ccd64f0ce10fb2fe?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/02\/Meta-shop_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/02\/Meta-shop_1200x375.jpg","height":375,"width":1200},"keywords":["Augmented Reality","Customer Engagement","Digital Natives","Digital Twins","Generation Z","Metaverse","Virtual Reality"]}],"about":["B2C Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},"Commerce + e-Commerce",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Customer Journey",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/e-commerce-general\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},"Future of Grocery Retail","Future of Supply Chain",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/e-commerce-solution\/m-commerce-mobile-commerce\/","name":"M-commerce: Mobile commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Mobile_commerce"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/omnichannel\/","name":"Omnichannel","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Omnichannel","http:\/\/www.wikidata.org\/entity\/Q16999365"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/retail\/","name":"Retail","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Retail","http:\/\/www.wikidata.org\/entity\/Q126793"]},"Retail Trends, Data, News",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}]}