{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/b2b-customer-experience\/#CollectionPage","headline":"B2B Customer Experience Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/b2b-customer-experience\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/08\/high-tech-b2b-customer-experience\/","headline":"How to create a high-tech B2B customer experience","url":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/08\/high-tech-b2b-customer-experience\/","datePublished":"2019-01-08","dateModified":"2022-12-07","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/01\/08\/high-tech-b2b-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/ursa-mihajlovic\/#Person","name":"Ursa Mihajlovic","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/ursa-mihajlovic\/","identifier":321,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c0f21cdb0a8c6763ac3d62c153bdc41bdba480fbb9a593d9e3897602ca0ec026?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c0f21cdb0a8c6763ac3d62c153bdc41bdba480fbb9a593d9e3897602ca0ec026?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/01\/thumbnail-596aa92ae43a6cf1d30eabf3c34bbb74.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/01\/thumbnail-596aa92ae43a6cf1d30eabf3c34bbb74.jpeg","height":375,"width":1200},"keywords":["B2B Customer Experience","B2B Industries","Customer Experience Management","Customer Experience Strategy","High Tech","Omnichannel Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/07\/video-for-sales-and-marketing\/","headline":"Video killed the cold calling star","url":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/07\/video-for-sales-and-marketing\/","datePublished":"2018-02-07","dateModified":"2025-05-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2018\/02\/07\/video-for-sales-and-marketing\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kristen-hands\/#Person","name":"Kristen Hands","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kristen-hands\/","identifier":270,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/6c4f61b7690cb32357cc7109460c779270d7524f0539414367b7fd820c27aa78?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/6c4f61b7690cb32357cc7109460c779270d7524f0539414367b7fd820c27aa78?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-9f3e446e07b3e8662a6114a759248edc.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2018\/02\/thumbnail-9f3e446e07b3e8662a6114a759248edc.jpeg","height":375,"width":1200},"keywords":["AI In Sales","B2B Customer Experience","CRM | Customer Relationship Management","Customer Engagement","Customer Experience | CX","Digital Commerce","Sales and Marketing"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2017\/06\/01\/is-b2c-signaling-the-end-of-b2b-commerce-as-we-know-it\/","headline":"How B2C is changing B2B commerce as we know it","url":"https:\/\/www.the-future-of-commerce.com\/2017\/06\/01\/is-b2c-signaling-the-end-of-b2b-commerce-as-we-know-it\/","datePublished":"2017-06-01","dateModified":"2024-04-18","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2017\/06\/01\/is-b2c-signaling-the-end-of-b2b-commerce-as-we-know-it\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/liz-duggan\/#Person","name":"Liz Duggan","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/liz-duggan\/","identifier":224,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/04d5923b68987a787501173921a2cb4f7756e6f06940558b9a691cbb4943d69d?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/04d5923b68987a787501173921a2cb4f7756e6f06940558b9a691cbb4943d69d?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/05\/thumbnail-c322865eab385356fb34a2965b8e179a.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2017\/05\/thumbnail-c322865eab385356fb34a2965b8e179a.jpeg","height":375,"width":1200},"keywords":["B2B","B2B Customer Experience","Machine Learning"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2016\/12\/07\/3-ways-simplify-b2b-customer-journey\/","headline":"The Customer Journey: 3 Ways to Simplify the B2B Path","url":"https:\/\/www.the-future-of-commerce.com\/2016\/12\/07\/3-ways-simplify-b2b-customer-journey\/","datePublished":"2016-12-07","dateModified":"2020-12-17","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2016\/12\/07\/3-ways-simplify-b2b-customer-journey\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/shalini-mitha\/#Person","name":"Shalini Mitha","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/shalini-mitha\/","identifier":183,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/0a94791a5e961f531a4604567d0562610412b149622abc6d8e117f6b44159a79?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0a94791a5e961f531a4604567d0562610412b149622abc6d8e117f6b44159a79?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/12\/thumbnail-91f23779602acb7356540000ab2357e8.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/12\/thumbnail-91f23779602acb7356540000ab2357e8.jpeg","height":375,"width":1200},"keywords":["B2B","B2B Customer Experience","B2B Customer Journey","Customer Engagement","Customer Journey","Marketing"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2016\/09\/28\/in-2020-customer-experience-will-look-like-this\/","headline":"Future CX: Customer experience in 2020 will look like this","url":"https:\/\/www.the-future-of-commerce.com\/2016\/09\/28\/in-2020-customer-experience-will-look-like-this\/","datePublished":"2016-09-28","dateModified":"2021-02-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2016\/09\/28\/in-2020-customer-experience-will-look-like-this\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/#Person","name":"Mark de Bruijn","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/mark-de-bruijn\/","identifier":188,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/a0609a711c927bb14a4b550ed378b5f047d19e8d86211dbfe2408759eb6cf75a?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/10\/thumbnail-443800f81641925dc7c69f9531153b01.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2016\/10\/thumbnail-443800f81641925dc7c69f9531153b01.jpeg","height":375,"width":1200},"keywords":["B2B Customer Experience","Customer Experience | CX","Future of Customer Experience","Retail"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2015\/10\/07\/your-b2b-customer-experience-time-for-a-game-plan\/","headline":"Your B2B customer experience: Time for a game plan","url":"https:\/\/www.the-future-of-commerce.com\/2015\/10\/07\/your-b2b-customer-experience-time-for-a-game-plan\/","datePublished":"2015-10-07","dateModified":"2021-12-27","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2015\/10\/07\/your-b2b-customer-experience-time-for-a-game-plan\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/anastasia-dyakovskaya\/#Person","name":"Anastasia Dyakovskaya","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/anastasia-dyakovskaya\/","identifier":124,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/9c95a833ad504e85418e7ef521ed9f5b5e92f8338e153947ceefe7b66cc8b6fa?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/9c95a833ad504e85418e7ef521ed9f5b5e92f8338e153947ceefe7b66cc8b6fa?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2015\/10\/FOC_2015-10-01_B_HERO.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2015\/10\/FOC_2015-10-01_B_HERO.jpg","height":370,"width":1200},"keywords":["B2B Customer Experience","B2B E-commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2014\/10\/27\/creating-business-like-commerce-experiences-for-b2b-customers\/","headline":"Creating business-like commerce experiences for B2B customers","url":"https:\/\/www.the-future-of-commerce.com\/2014\/10\/27\/creating-business-like-commerce-experiences-for-b2b-customers\/","datePublished":"2014-10-27","dateModified":"2024-06-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2014\/10\/27\/creating-business-like-commerce-experiences-for-b2b-customers\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/randy-kohl\/#Person","name":"Randy Kohl","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/randy-kohl\/","identifier":86,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/d3a4c6692ddf358527e04791bc8e3b31c0545461cd20d914f7c137663dc8f83b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/d3a4c6692ddf358527e04791bc8e3b31c0545461cd20d914f7c137663dc8f83b?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/10\/Digital-commerce-trends-Deloitte_FTR.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/10\/Digital-commerce-trends-Deloitte_FTR.jpeg","height":375,"width":1200},"keywords":["B2B","B2B Customer Experience","E-commerce","SAP Partners","Smith Commerce"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/b2b\/","name":"B2B Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/B2B_e-commerce"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/","name":"Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Commerce","http:\/\/www.wikidata.org\/entity\/Q26643"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/marketing\/customer-engagement-marketing\/","name":"Customer Engagement","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_engagement","http:\/\/www.wikidata.org\/entity\/Q5196451"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/e-commerce\/","name":"E-Commerce","sameAs":["https:\/\/en.wikipedia.org\/wiki\/E-commerce","http:\/\/www.wikidata.org\/entity\/Q484847"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/trends-commerce\/","name":"Trends","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Fad","http:\/\/www.wikidata.org\/entity\/Q787045"]}]}