{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/#CollectionPage","headline":"Customer Service Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/18\/call-center-customer-service\/","headline":"How to provide great call center customer service","url":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/18\/call-center-customer-service\/","datePublished":"2021-11-18","dateModified":"2023-08-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/11\/18\/call-center-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/call-center-customer-service-ftr-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/11\/call-center-customer-service-ftr-1.png","height":375,"width":1200},"keywords":["AI In Customer Service","Call Center","Customer Experience | CX","Customer Loyalty","Customer Service","Customer Support"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/11\/what-is-customer-services-role-in-customer-retention-examples-benefits\/","headline":"What is customer service’s role in customer retention?","url":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/11\/what-is-customer-services-role-in-customer-retention-examples-benefits\/","datePublished":"2021-10-11","dateModified":"2022-04-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/11\/what-is-customer-services-role-in-customer-retention-examples-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","identifier":216,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/customer-retention.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/customer-retention.png","height":375,"width":1200},"keywords":["Customer Retention","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","headline":"At your service: Join us at #SAPCXLIVE to discover the future of customer service","url":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","datePublished":"2021-10-07","dateModified":"2024-04-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","height":375,"width":1200},"keywords":["AI In Customer Service","Customer Service","SAP Service Cloud","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/09\/27\/how-to-improve-customer-service-in-e-commerce-examples-benefits\/","headline":"How to improve customer service in e-commerce: Examples + benefits","url":"https:\/\/www.the-future-of-commerce.com\/2021\/09\/27\/how-to-improve-customer-service-in-e-commerce-examples-benefits\/","datePublished":"2021-09-27","dateModified":"2023-05-04","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/09\/27\/how-to-improve-customer-service-in-e-commerce-examples-benefits\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","identifier":216,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/09\/imrpove-e-commerce-customer-service-ftr.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/09\/imrpove-e-commerce-customer-service-ftr.png","height":375,"width":1200},"keywords":["Best Customer Experience","Best Customer Service","Customer Service","E-commerce Customer Experience"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/30\/the-undeniable-impact-of-customer-service-on-business-success\/","headline":"The undeniable impact of customer service on business success","url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/30\/the-undeniable-impact-of-customer-service-on-business-success\/","datePublished":"2021-08-30","dateModified":"2023-03-23","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/30\/the-undeniable-impact-of-customer-service-on-business-success\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/08\/CX-business-success_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/08\/CX-business-success_1200x375.jpg","height":375,"width":1200},"keywords":["AI In Customer Service","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/25\/customer-data-compliance-and-consent\/","headline":"Mastering data compliance: An ultimate guide to consent, privacy, and best practices","url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/25\/customer-data-compliance-and-consent\/","datePublished":"2021-08-25","dateModified":"2024-09-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/25\/customer-data-compliance-and-consent\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","identifier":216,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/CDP-foundation-or-addition_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/CDP-foundation-or-addition_1200x375.jpg","height":375,"width":1200},"keywords":["CDP | Customer Data Platform","Customer Data","Customer Profile Management","Customer Service","Data Management"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","headline":"What is customer service in 2025: Definition, benefits, and examples","url":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","datePublished":"2021-08-02","dateModified":"2025-10-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/08\/02\/what-is-customer-service-definition-examples\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/customer-service-across-platform_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/customer-service-across-platform_1200x375.jpg","height":375,"width":1200},"keywords":["Best Customer Service","Call Center","Customer Care","Customer Service","Customer Support","What Is Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/14\/what-makes-quality-customer-service\/","headline":"What makes quality customer service? Happy service agents","url":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/14\/what-makes-quality-customer-service\/","datePublished":"2021-07-14","dateModified":"2023-03-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/14\/what-makes-quality-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/Customer-satisfaction_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/Customer-satisfaction_1200x375.jpg","height":375,"width":1200},"keywords":["Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/18\/customer-profile-management-for-customer-service\/","headline":"Customer profile management: The secret to great customer service","url":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/18\/customer-profile-management-for-customer-service\/","datePublished":"2021-05-18","dateModified":"2025-03-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/18\/customer-profile-management-for-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/#Person","name":"Emily Morrow","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/emily-kelly\/","identifier":216,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e1a6b9e9410da52a3baabbac612ba6017cee3e29053c47dc554eabe78303e0da?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/LevelUpService_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/LevelUpService_1200x375.jpg","height":375,"width":1200},"keywords":["Benefits of a CDP","Brand Loyalty","Brand Management","Customer Loyalty","Customer Profile Management","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/cdp-why-your-business-needs-to-have-customer-profile-strategy\/","headline":"Why customer profiling is valuable for your business | CDPs can help","url":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/cdp-why-your-business-needs-to-have-customer-profile-strategy\/","datePublished":"2021-05-13","dateModified":"2025-03-26","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/cdp-why-your-business-needs-to-have-customer-profile-strategy\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/monique-martin\/#Person","name":"Monique Martin","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/monique-martin\/","identifier":536,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/51eed778cc010bafb5e8c8dd2277880acb1d49d0f68e446de8c378ff0ff75ee2?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/51eed778cc010bafb5e8c8dd2277880acb1d49d0f68e446de8c378ff0ff75ee2?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/WhyYouNeedProfiles_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/WhyYouNeedProfiles_1200x375.jpg","height":375,"width":1200},"keywords":["Benefits of a CDP","Big Data","CDP | Customer Data Platform","Consent Data Management","Customer Engagement","Customer Profile Management","Customer Service","Data Privacy","Marketing","Unified Customer Profile"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/cdp-customer-data-platform-solution\/","name":"CDP: Customer Data Platform","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_data_platform"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-data\/","name":"Customer Data","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_data","http:\/\/www.wikidata.org\/entity\/Q56278300"]},"Customer profiles: Customer Identity + Access Management (CIAM) for B2B and B2C"]}