{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/#CollectionPage","headline":"Customer Service Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/customer-service\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/simplify-data-management-with-cdp\/","headline":"Customer data management\u2014Best practice and CDP","url":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/simplify-data-management-with-cdp\/","datePublished":"2021-05-13","dateModified":"2024-11-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/13\/simplify-data-management-with-cdp\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/#Person","name":"Amanda Magee","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/","identifier":383,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/simplifyData_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/simplifyData_1200x375.jpg","height":375,"width":1200},"keywords":["Benefits of a CDP","Big Data","CDM | Customer Data Management","CDP | Customer Data Platform","Customer Service","Marketing Automation","Unified Customer Profile"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/16\/what-does-customer-aftercare-mean\/","headline":"What does customer aftercare mean | Definition, examples, benefits","url":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/16\/what-does-customer-aftercare-mean\/","datePublished":"2021-04-16","dateModified":"2024-05-13","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/16\/what-does-customer-aftercare-mean\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/Unknown.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/Unknown.jpeg","height":375,"width":1200},"keywords":["CDM | Customer Data Management","CDP | Customer Data Platform","Customer Care","Customer Profile Management","Customer Service","Service and Sales"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/14\/customer-service-model\/","headline":"Customer service model: What brands need to know","url":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/14\/customer-service-model\/","datePublished":"2021-04-14","dateModified":"2023-03-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/04\/14\/customer-service-model\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/2021CustServMod_1200x375-2.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/04\/2021CustServMod_1200x375-2.jpg","height":375,"width":1200},"keywords":["Customer Experience | CX","Customer Service","Customer Service Management","E-commerce"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/15\/great-customer-service-examples\/","headline":"Great customer service examples: Brands leading the pack","url":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/15\/great-customer-service-examples\/","datePublished":"2021-03-15","dateModified":"2023-03-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/03\/15\/great-customer-service-examples\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/FCEE152_Brands_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/03\/FCEE152_Brands_HB.jpg","height":375,"width":1200},"keywords":["Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/01\/08\/improving-the-customer-experience-in-2021\/","headline":"Improving the customer experience: A CX checklist","url":"https:\/\/www.the-future-of-commerce.com\/2021\/01\/08\/improving-the-customer-experience-in-2021\/","datePublished":"2021-01-08","dateModified":"2023-12-21","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/01\/08\/improving-the-customer-experience-in-2021\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/carina-rolley\/#Person","name":"Carina Rolley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/carina-rolley\/","identifier":487,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/edf41efe41ce59aa48bdbab995d0119471974f957374955abc2684dfae662e77?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/edf41efe41ce59aa48bdbab995d0119471974f957374955abc2684dfae662e77?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/01\/FCEE097_ImpoveCX_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/01\/FCEE097_ImpoveCX_HB.jpg","height":375,"width":1200},"keywords":["Capgemini","Customer Service","How to Improve Customer Experience","SAP Partners","Subscription Services","Website Performance"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/28\/post-pandemic-business-plan-a-primer-for-moving-forward\/","headline":"Post-pandemic business plan: A primer for moving forward","url":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/28\/post-pandemic-business-plan-a-primer-for-moving-forward\/","datePublished":"2020-12-28","dateModified":"2020-12-27","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/28\/post-pandemic-business-plan-a-primer-for-moving-forward\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/#Person","name":"Amanda Magee","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/amanda-magee\/","identifier":383,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/31d192a92932f8061f51a1ebc0f27663f339079b63a5df3c859f0410e97e8775?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/12\/FCEE092_PostPandemic_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/12\/FCEE092_PostPandemic_HB.jpg","height":375,"width":1200},"keywords":["Buying Behavior after COVID-19","COVID-19 | Coronavirus","Customer Service","Restaurant Customer Experience COVID"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/22\/servitization-model-this-is-how-successful-businesses-do-it\/","headline":"Servitization model: How successful businesses do it","url":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/22\/servitization-model-this-is-how-successful-businesses-do-it\/","datePublished":"2020-12-22","dateModified":"2024-11-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/22\/servitization-model-this-is-how-successful-businesses-do-it\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/anna-irniger\/#Person","name":"Anna Irniger","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/anna-irniger\/","identifier":374,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/79924a10254e53835b6f61f79ec115e5fdbec2c0c8b53254af7a60bad233adb3?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/79924a10254e53835b6f61f79ec115e5fdbec2c0c8b53254af7a60bad233adb3?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/CPG-revenue-growth-management-FTR-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/08\/CPG-revenue-growth-management-FTR-1.jpg","height":375,"width":1200},"keywords":["Business Innovation","Customer Experience | CX","Customer Service"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/03\/2021-customer-service-trends\/","headline":"2021 customer service trends: Doubling down, post-pandemic","url":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/03\/2021-customer-service-trends\/","datePublished":"2020-12-03","dateModified":"2025-01-30","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/03\/2021-customer-service-trends\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/FCEE57_CustomerService_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/FCEE57_CustomerService_HB.jpg","height":375,"width":1200},"keywords":["2021 Trends","AI (Artificial Intelligence)","COVID-19 | Coronavirus","Customer Service","E-commerce","Omnichannel","Trends"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/11\/23\/what-is-brand-community\/","headline":"Brand community + customer care: Driving 2021 business trends","url":"https:\/\/www.the-future-of-commerce.com\/2020\/11\/23\/what-is-brand-community\/","datePublished":"2020-11-23","dateModified":"2024-03-01","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/11\/23\/what-is-brand-community\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/nick-hill\/#Person","name":"Nick Hill","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/nick-hill\/","identifier":473,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/c2d9286ff5895f58564b41fbe0d17930ca9c96d726709d3ffed0850555f19a68?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/c2d9286ff5895f58564b41fbe0d17930ca9c96d726709d3ffed0850555f19a68?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/what-is-brand-community-1.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/11\/what-is-brand-community-1.jpg","height":375,"width":1200},"keywords":["Brand Advocates","Customer Care","Customer Engagement","Customer Experience | CX","Customer Service","SAP Partners"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/11\/sap-service-cloud-customer-service\/","headline":"AI takes customer service to the next, best level","url":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/11\/sap-service-cloud-customer-service\/","datePublished":"2020-09-11","dateModified":"2023-06-29","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/11\/sap-service-cloud-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/FCEE014_Service-Cloud_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/09\/FCEE014_Service-Cloud_HB.jpg","height":375,"width":1200},"keywords":["AI In Customer Service","Best Customer Service","Customer Service"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/customer-service\/","name":"Customer Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_service","http:\/\/www.wikidata.org\/entity\/Q1060653"]},"SAP CX Product Solutions",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/service\/","name":"Service","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Service","http:\/\/www.wikidata.org\/entity\/Q7406919"]},"Service"]}