{"@context":"https:\/\/schema.org\/","@type":"CollectionPage","@id":"https:\/\/www.the-future-of-commerce.com\/tag\/utilities\/#CollectionPage","headline":"Utilities Tag","description":"","url":"https:\/\/www.the-future-of-commerce.com\/tag\/utilities\/","hasPart":[{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/02\/customer-service-is-the-front-line-as-pressures-for-utilities-mount\/","headline":"Customer service is the front line as pressures for utilities mount","url":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/02\/customer-service-is-the-front-line-as-pressures-for-utilities-mount\/","datePublished":"2022-11-02","dateModified":"2024-04-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2022\/11\/02\/customer-service-is-the-front-line-as-pressures-for-utilities-mount\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/#Person","name":"Kirsi Tarvainen","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/kirsi-tarvainen\/","identifier":151,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/96ca9bf9158da317761f4e785e19819a740ab479d189dd529c081ea73b54193e?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/11\/Customer-Service-22_FTR.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2022\/11\/Customer-Service-22_FTR.jpg","height":375,"width":1200},"keywords":["Customer Service","Customer Service Management","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","headline":"At your service: Join us at #SAPCXLIVE to discover the future of customer service","url":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","datePublished":"2021-10-07","dateModified":"2024-04-16","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/10\/07\/at-your-service-join-us-at-sapcxlive-to-discover-the-future-of-customer-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/#Person","name":"Marcia Yusavage","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/marcia-yusavage\/","identifier":298,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/f9929f6ff16e34cd6d43daf18411658f8565960b4c0fd78662963005f1aa9afb?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/10\/SAP-CX-LIVE-2021-customer-service-sessions-ftr.jpeg","height":375,"width":1200},"keywords":["AI In Customer Service","Customer Service","SAP Service Cloud","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/27\/electric-car-future\/","headline":"Utilities and EVs: Get ready for the electric car revolution","url":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/27\/electric-car-future\/","datePublished":"2021-07-27","dateModified":"2024-04-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/07\/27\/electric-car-future\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/#Person","name":"James Eardley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/","identifier":161,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/Emobility_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/07\/Emobility_1200x375.jpg","height":375,"width":1200},"keywords":["Automotive","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/10\/customer-experience-in-manufacturing\/","headline":"The customer experience in manufacturing: Taking cues from utilities","url":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/10\/customer-experience-in-manufacturing\/","datePublished":"2021-06-10","dateModified":"2023-04-10","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/06\/10\/customer-experience-in-manufacturing\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-fisher\/#Person","name":"John Fisher","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/john-fisher\/","identifier":76,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/4e941367ebd4abdd1152170e7e0aa5f0b4610c4e083ddc749621ecb251d94834?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/4e941367ebd4abdd1152170e7e0aa5f0b4610c4e083ddc749621ecb251d94834?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/06\/Utility_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/06\/Utility_1200x375.jpg","height":375,"width":1200},"keywords":["Industrial Manufacturing","Manufacturing","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/11\/e-commerce-innovation\/","headline":"E-commerce innovation doesn&#8217;t stop at industry borders","url":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/11\/e-commerce-innovation\/","datePublished":"2021-05-11","dateModified":"2023-04-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2021\/05\/11\/e-commerce-innovation\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/florian-fromberg\/#Person","name":"Florian Fromberg","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/florian-fromberg\/","identifier":480,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e600bca8a9fb962910e7abf93612ae4e4bb1cc95209e3bfab2f086bbdee5e271?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e600bca8a9fb962910e7abf93612ae4e4bb1cc95209e3bfab2f086bbdee5e271?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/IndustryBorders_1200x375.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2021\/05\/IndustryBorders_1200x375.jpg","height":375,"width":1200},"keywords":["E-commerce","Omnichannel","Telecommunications","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/09\/customer-self-service\/","headline":"Customer self service + utilities: Definition, benefits, pitfalls","url":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/09\/customer-self-service\/","datePublished":"2020-12-09","dateModified":"2022-12-03","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/12\/09\/customer-self-service\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/florian-fromberg\/#Person","name":"Florian Fromberg","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/florian-fromberg\/","identifier":480,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/e600bca8a9fb962910e7abf93612ae4e4bb1cc95209e3bfab2f086bbdee5e271?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/e600bca8a9fb962910e7abf93612ae4e4bb1cc95209e3bfab2f086bbdee5e271?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/12\/FCEE68_Utilities_HB.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/12\/FCEE68_Utilities_HB.jpg","height":375,"width":1200},"keywords":["Customer Engagement","Gamification","Mobile Commerce","Self-service","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/02\/what-do-customers-want-from-their-electric-utility\/","headline":"Flip the switch: What do customers want from their electric utility?","url":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/02\/what-do-customers-want-from-their-electric-utility\/","datePublished":"2020-09-02","dateModified":"2024-04-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/09\/02\/what-do-customers-want-from-their-electric-utility\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/#Person","name":"James Eardley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/","identifier":161,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/08\/What-do-customers-want-from-their-electric-utility.jpg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/08\/What-do-customers-want-from-their-electric-utility.jpg","height":375,"width":1200},"keywords":["Self-service","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/24\/digital-transformation-utility-industry\/","headline":"Digital transformation in the utility industry: Chance favors the prepared","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/24\/digital-transformation-utility-industry\/","datePublished":"2020-03-24","dateModified":"2024-04-12","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/24\/digital-transformation-utility-industry\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/#Person","name":"James Eardley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/","identifier":161,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/thumbnail-6518c9c304009420ab464c4d0d51c5cb.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/thumbnail-6518c9c304009420ab464c4d0d51c5cb.jpeg","height":375,"width":1200},"keywords":["Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/04\/chicken-or-the-egg\/","headline":"Which comes first: The chicken or the egg? The product or the experience?","url":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/04\/chicken-or-the-egg\/","datePublished":"2020-03-04","dateModified":"2021-02-24","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2020\/03\/04\/chicken-or-the-egg\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/#Person","name":"James Eardley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/","identifier":161,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/thumbnail-2277f1f5c1991372d9a890e5600c0180.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2020\/03\/thumbnail-2277f1f5c1991372d9a890e5600c0180.jpeg","height":375,"width":1200},"keywords":["Power Market","Utilities"]},{"@type":"BlogPosting","@id":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/18\/power-market-customer-experience\/","headline":"The superpower of the power market: Experience drives the future","url":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/18\/power-market-customer-experience\/","datePublished":"2019-12-18","dateModified":"2024-08-20","mainEntityOfPage":"https:\/\/www.the-future-of-commerce.com\/2019\/12\/18\/power-market-customer-experience\/","author":{"@type":"Person","@id":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/#Person","name":"James Eardley","url":"https:\/\/www.the-future-of-commerce.com\/contributor\/james-eardley\/","identifier":161,"image":{"@type":"ImageObject","@id":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/973f2a97f5915a88f34d646ae26d3b7428357df8e651eff46e7dc791d11ec0ba?s=96&d=mm&r=g","height":96,"width":96}},"publisher":{"@type":"Organization","name":"The Future of Commerce","logo":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2023\/01\/logo-foc-schema-app-1.png","width":172,"height":60}},"image":{"@type":"ImageObject","@id":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/thumbnail-2f01ada4849e3c4797e3a8c4bc22c86f.jpeg","url":"https:\/\/www.the-future-of-commerce.com\/wp-content\/uploads\/2019\/12\/thumbnail-2f01ada4849e3c4797e3a8c4bc22c86f.jpeg","height":375,"width":1200},"keywords":["Energy","Power Market","Utilities"]}],"about":[{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/customer-experience\/customer-experience-general\/","name":"Customer Experience","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Customer_experience","http:\/\/www.wikidata.org\/entity\/Q984142"]},"Energy and Utilities","Industries",{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/industries\/","name":"Industries","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Industry","http:\/\/www.wikidata.org\/entity\/Q2976602"]},{"@type":"Thing","@id":"https:\/\/www.the-future-of-commerce.com\/commerce\/intelligent-enterprise\/","name":"Intelligent Enterprise","sameAs":["https:\/\/en.wikipedia.org\/wiki\/Intelligent_enterprise","http:\/\/www.wikidata.org\/entity\/Q6044119"]}]}