Customer Experience in 2030: 

PRESENTED BY:

A glimpse into the future of commerce

E-commerce reigns supreme.  Immersive experiences are everywhere. Outdoor retail and pop-ups are social hotspots. 

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Consumers buy small scale and local. Single use products are infinitely reusable. Communities and the planet benefit most. 

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Rental.  Subscription.  Products as-a-service.  Business models have changed for the better. Environmentally conscious brands win.

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Origin, source, and supply chain matter. Consumers buy from brands that operate in an ethical and transparent manner. 

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AI is on the front line of customer service. Using mood and voice data, AI can adapt the experience to create a positive outcome and a happy customer.

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But the future isn't about technology.   It's all about the customer.  Is your customer experience future-proof?