Customer revenge: Yep, it's a thing

Fed Up With Awful Products and Service, Customer Rage Soars

[{"selector":"#anim-89721a26-47db-49c5-ae6b-cf73660b833c","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":2500,"duration":1000,"easing":"ease-in-out","fill":"both","iterations":3}] PRESENTED BY THE FUTURE OF COMMERCE White Dotted Arrow

Customer complaints are at a record high, and more people are aggressively expressing their displeasure – including seeking revenge.

[{"selector":"#anim-b131d0b3-bebe-4336-ad62-8a0345db55ac","keyframes":{"opacity":[0,1]},"delay":0,"duration":1000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a180579b-a7fe-48a7-9e87-7d3df5ee7be9","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":2500,"duration":1000,"easing":"ease-in-out","fill":"both","iterations":3}] White Dotted Arrow

Subpar customer service is costly. Companies risk $887 billion in future revenue, up from $495 B three years ago, the study estimates.

[{"selector":"#anim-6ded2dd0-a94f-4c1e-be1e-939cfe0c8fee","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":2500,"duration":1000,"easing":"ease-in-out","fill":"both","iterations":3}] [{"selector":"#anim-55b6649e-b9c6-463f-a410-b9ab793feca8","keyframes":{"transform":["rotate(-360deg) translate3d(114.82649%, 0px, 0) rotate(360deg)","rotate(-360deg) translate3d(0px, 0px, 0) rotate(360deg)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-1324fbdd-4e71-4259-bdbe-22605c356139","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-d5f4e73c-33c9-4369-9241-921a1de58db0","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] White Dotted Arrow

WE'RE ALL MAD HERE, LITERALLY...

[{"selector":"#anim-a42b2afc-1387-4365-ad38-73fa2f45d742","keyframes":{"opacity":[0,1]},"delay":2000,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-305fe9ec-1d08-433a-a28d-d7b114edf5b3","keyframes":[{"offset":0,"transform":"translate3d(0, -393.54357%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.29,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.45,"transform":"translate3d(0, -110.664451884%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.61,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.71,"transform":"translate3d(0, -37.622765292000004%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.8,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.85,"transform":"translate3d(0, -14.128214163%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.92,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.96,"transform":"translate3d(0, -6.139279692%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":1,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"}],"delay":0,"duration":600,"fill":"both"}] [{"selector":"#anim-b3e5e646-ecb1-4da4-990a-29cfd7617828","keyframes":{"opacity":[0,1]},"delay":1000,"duration":2000,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-a14bb993-fc14-48b8-a583-aeba510f5a79","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":2500,"duration":1000,"easing":"ease-in-out","fill":"both","iterations":3}] White Dotted Arrow

No thanks, I'll buy from someone else:

[{"selector":"#anim-7ae94f4a-f981-4d66-a235-129ce191f9b4","keyframes":{"transform":["scale(1)","scale(1.5)","scale(0.95)","scale(1)"],"offset":[0,0.33,0.66,1]},"delay":2500,"duration":1000,"easing":"ease-in-out","fill":"both","iterations":3}] [{"selector":"#anim-5b088a8f-0761-49db-8772-6fc4ad9ff594","keyframes":[{"offset":0,"transform":"translate3d(0, -410.31751%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.29,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.45,"transform":"translate3d(0, -115.381283812%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.61,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.71,"transform":"translate3d(0, -39.226353956000004%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.8,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.85,"transform":"translate3d(0, -14.730398609000002%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":0.92,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"},{"offset":0.96,"transform":"translate3d(0, -6.400953156%, 0)","easing":"cubic-bezier(.5, 0, 1, 1)"},{"offset":1,"transform":"translate3d(0, 0%, 0)","easing":"cubic-bezier(0, 0, .5, 1)"}],"delay":0,"duration":600,"fill":"both"}] Customer satisfaction is at its lowest level in 17 years, continuing a downward trend that started in 2019, notes The American Customer Satisfaction Index. White Dotted Arrow

Customer Rage + Revenge: Read the full story HERE.

[{"selector":"#anim-7551aa63-a841-49ed-a975-59f4cbe443d2","keyframes":{"transform":["translate3d(117.37704%, 0px, 0)","translate3d(0px, 0px, 0)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-8e0ec975-2f0d-452b-9053-f28e03ef6a36","keyframes":{"opacity":[0,1]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"both"}] [{"selector":"#anim-78096b22-2962-49d3-9650-f13fbbd56125","keyframes":{"transform":["scale(0.15)","scale(1)"]},"delay":0,"duration":600,"easing":"cubic-bezier(0.4, 0.4, 0.0, 1)","fill":"forwards"}] The Future of Commerce