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Customer Service Stats
Brands need great engagement, which means great service.
of consumers expect a response within an hour...
even on weekends
More than 50%
A website alone isn’t enough – it needs to be mobile-optimized and mobile-first.
of Millennials contact customer service from a mobile device
Consumers are willing to pay more for an item if the company offers a great CX.
of consumers expect companies to understand them
If you’re not meeting customer expectations, you’ll lose them as customers.
of consumers ended their relationship with a company because the experience was not personalized enough
With service at the heart of your business, everyone wins.
Keep customers tomorrow by
delivering great service today.