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Customer Service Stats

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Brands need great engagement, which means great service.

of consumers expect a response within an hour... even on weekends

More than 50%

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A website alone isn’t enough – it needs to be mobile-optimized and mobile-first. 

of Millennials contact customer service from a mobile device

43%

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Consumers are willing to pay more for an item if the company offers a great CX.

of consumers expect companies to understand them

76%

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If you’re not meeting customer expectations, you’ll lose them as customers.

of consumers ended their  relationship with a company because the experience was not personalized enough

33%

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