RETAIL TRENDS 2023 1) SOCIAL COMMERCE: WeChat social commerce sales nearly doubled to $250 billion in 2021. 2) METAVERSE: By 2026, 25% of people will spend at least one hour a day in a metaverse. (Gartner) 3) EXPERIENTIAL RETAIL: Nearly 60% of consumers expect more than half of retail space to focus on experience. 4) PERSONALIZATION: 60% of consumers are more likely to become repeat buyers after a personalized shopping experience. 5) FRICTION FREE: In 2022 long lines were the top Black Friday customer complaint worldwide. The Future of Commerce