retailers_amazon.jpg

What retailers can learn from Amazon’s new reactionary attitude

11 shares

Amazon’s cash blowing ways force competitors to lower prices, speed up delivery, and add programs with bells and whistles. But their latest move is raising eyebrows.

For once, Amazon has moved from offense to defense. That’s because Walmart has emerged as a much more formidable opponent. Amazon was used to dunking on Walmart again and again, with a wider selection, a successful membership program, and more. Walmart’s recent actions have proven that they’ve gotten into shape and are training to get into the finals with Amazon.

Here’s the scoreboard from the last year:

  • February 2016: Amazon raises free 5-8 day shipping minimum from $35 to $49
  • August 2016: Walmart acquires Jet.com
  • January 2017: Walmart lowers free shipping from $50 to $35 and speeds up delivery from 3-5 days to 2 days (matching Jet.com’s policy)
  • February 2017: Amazon quietly lowers their free shipping threshold for 5-8 day shipping from $49 to $35

Why is Amazon going back on their price increase? What’s been clear from watching Amazon over the years is that they will not be outdone. If they have to bleed green, they’ll do it in a heart beat in order to capture market share. But Amazon raised their free shipping threshold last year because they were simply bleeding themselves dry and making profitability elusive. They also did it because they could. With millions of SKUs and attentive customer service, consumers would simply huff and puff and put a few more items in their cart—or even better, see the value and join Prime. Amazon was unlikely to lose market share, even though they were raising their threshold 40%.

It seemed that Amazon would maintain the upper hand in eCommerce. But then Walmart proved they came to play. In August 2016, Walmart announced they were buying Jet.com for $3.3 billion. For a newcomer to the eCommerce arena, this was a hefty price, but it showed Walmart’s hunger to rise in the eCommerce ranks.

Jet.com is the new golden child of eCommerce, offering 12 million SKUs in its first year. They undercut Amazon with their ingenious bundling system that passed on savings to consumers if they bought in bulk or purchased items that happened to be in the same warehouse. It’s possible that they will still give Amazon a run for their money, especially now that they’re under the umbrella of Walmart, which on their own was perpetually playing catch-up with Amazon’s nimble and often surprising strategies.

Just five months after acquiring Jet.com, Walmart followed in the footsteps of their new crown jewel and dropped their shipping minimum to $35. Jet.com wasn’t the lowest price out there (with Target offering free shipping on orders over $25), but speed was the name of their game. Nowhere else online were consumers able to get access to millions of products in just two days with a $35 purchase. Amazon was in a bind, to say the least.

Not only was Amazon being beaten on price, but on speed as well. So they followed suit on one front and dropped their free shipping minimum down to $35 to match Walmart. But are consumers willing to wait to get access to more products by shopping on Amazon? Before Jet.com joined Walmart, Fortune explained that they offered 10 million items, while Amazon tops out at 300 million. Walmart is on its way to posing a threat to Amazon, and Amazon’s reaction to their new shipping threshold shows that they’re keeping an eye on the competition.

Lowering shipping minimums is simply not in Amazon’s best interest. They spent $16.2 billion last year on shipping, according to the Motley Fool, and in total shipping cost them $7.2 billion. And that’s with an increased minimum in effect for most of the year. Now that they’ve lowered shipping costs, they must have something up their sleeve to bring in additional revenue to make up for it. But with three Oscar wins and a futuristic grocery concept, Amazon is showing that its streams of revenue know no bounds.

What this Means for Other Online Retailers

If it wasn’t already scorching, eCommerce is about to heat up, and the quiet battle between Amazon and Walmart illuminates the main lessons for other online retailers:

  • Assortment: Walmart acquired Jet.com for a number of reasons, but the sheer number of products they were able to sell in just one year was astronomical and eclipsed Walmart’s own offerings. But not every retailer is on Walmart’s scale. The lesson for other retailers is not about quantity, but about quality; what are competitors offering that you’re not? And also, what categories or verticals can you add unique products in to improve your offerings?
  • Shipping Cost and Time: Let’s be frank, no shopper wants to pay for shipping, and they don’t want to wait weeks for their items to arrive, if they can avoid it. Does that mean you need to drop your shipping cost to $35 or overnight every package to keep up? Not necessarily, but do consider what you can offer to get average order values up and make it clear that it’s worth it for shoppers to choose you.
  • Price: Amazon and Walmart are often neck and neck when it comes to pricing. Always know how your prices stack up with competitor pricing. Once you gain that competitive intelligence, you can act on it with specific price changes or even a whole new strategy.

Amazon’s reaction to Walmart’s shipping price drop shows that they mean business and it’s clear that the competition between the two companies is taking off. While it plays out, there are still ways for behemoths-in-training to keep up and get ahead.

Angelica Valentine
Share this:
11 shares
April 10, 2017
Angelica Valentine

Subscribe to our newsletter for the most up-to-date e-commerce insights.