About Us

The Future of Commerce and Customer Engagement provides news, thought leadership, trends, and analysis on commerce and technology topics, both consumer-facing and business-to-business.

This site’s purpose is to keep you ahead of commerce trends with daily updates that are informational, educational, and entertaining – in an authentic, no-jargon manner.

With new technologies emerging every day, our award-winning site that’s been trusted by decision-makers and the c-suite since 2012 features a host of relevant, timely content that’s most important for business leaders need to know about the future of commerce, including:

  1. Commerce and e-commerce
  2. Customer Data and Data Management
  3. Customer Engagement
  4. Customer Experience
  5. Customer Service
  6. Employee Experience
  7. Marketing
  8. Purpose
  9. Sales
  10. Supply Chain
  11. Sustainability in Business

Image of landscape with mountains, clouds, water and sailboats with a wind turbine spinning in the foreground. Sustainability is what customers and stakeholders want.

From enterprises to the most nimble start-ups, we draw audiences seeking reliable, thoughtful content.

On top of the business information you need to know, we cover tough topics like bias, discrimination, and mental health.

We also feature humorous takes on corporate life, trends, and more.

Our digital doors are open to all – if you’re interested in becoming a contributor, you can learn how HERE.

The sun never sets in our always on world.

Illustration of cityscape with sun rising and setting behind it, with a communications tower flashing a pulse, representing telco trends 2022.

Our diverse, multilingual content assures that no matter where you reside, or what you do, you’ll find information to make you smarter and help you stay ahead of the curve.

You can find our content for Latin America (in Spanish) HERE.

Our content for Brasil (in Portuguese) can be found HERE.

Our content for Germany (in German) can be found HERE.

Our on-going coverage dedicated to COVID-19 + the impact of the pandemic is HERE.

🎙Listen to our podcast HERE.🎙

Search by Topic beginning with