Robots and AI in retail: 8 things you must know
The stores of the future are closer than you might think: From chatbots to smart mirrors, AI in retail is transforming the future of shopping and commerce.
Artificial intelligence used to conjure up images of robot overlords, but AI doesn’t mean a dystopian future. In fact, artificial intelligence has already begun to enhance our daily lives, and AI business benefits are also improving the customer experience and bottom lines.
Encompassing machine learning and deep learning, AI affords us the opportunity to forge better relationships as it completes rote tasks for us, allowing us more time to engage.
Wondering what artificial intelligence means to you, data privacy, and future of business? Here’s our top five posts on the topic.
AI business benefits: Top 5 posts on the topic
AI retail trends
From websites that evolve with the customer to virtual mirrors, AI offers infinite opportunities to retailers. Mark de Bruijn weighed in with 8 must-know trends when it comes to artificial intelligence and retail.
Engaging the customer
The future of customer engagement relies on AI. Randy Kohl of Gorilla Group delved into how the landscape of e-commerce, and commerce in general, is being altered by artificial intelligence.
2 ways artificial intelligence is changing customer engagement
It's not a matter of if AI will change commerce, it's already changing commerce
To discover AI business benefits, help – don’t haunt – your customers
Customers can easily become unnerved by the concept of AI, but that doesn’t have to be the case. Michele Hackshall explained how companies can use developments to assist consumers rather than frighten them.
Use artificial intelligence to help your customers instead of scaring them
Artificial intelligence in commerce will make your customers happy, if you do it right, by improving customer service and cutting costs.
B2B is transforming, thanks to AI
The dawn of AI means that B2B businesses need to begin offering the convenience that B2C delivers. Liz Duggan of Siteworx explored what it’ll mean to stay competitive in the days of artificial intelligence.
How B2C is changing B2B commerce as we know it
B2B was once viewed in a different league with a distinct set of rules and customer dynamics. But B2C is changing B2B, and quickly.
Amazon knows
One of the most sought-after items that AI offers isn’t a product-it’s the intangible benefit of making life easier and granting more time to customers. It’s all about convenience, and Amazon knows that.
Amazon and convenience: Their hottest grocery item is your time
Amazon and convenience go hand-in-hand, and brands are taking notice. Consumers expect simplicity and omnichannel capabilities for e-commerce purchases – and they're loyal to the companies who excel in those areas.
