What is customer service in 2024: Definition, types, benefits, stats
More than pricing, and even the product itself, customer service is a huge driver of customer loyalty. Discover all you need to know about customer service in this deep dive.
The pandemic has forced businesses off a ledge. Many are discovering mid-flight if they have a parachute, a backpack, or wings.
At SAP Customer Experience LIVE: Unplugged, we’ll be talking about all of the topics relevant to companies today, from roadmaps to engagement to what it means to build sustainable business models.
SAP Customer Experience LIVE: The deets
At #SAPCXLIVE, we’re talking innovation and customer success across following topics:
- Growth through customer-centricity with an enterprise-grade customer data platform
- Selling anywhere and everywhere with agile e-commerce practices and tools
- Accelerating direct-to-consumer strategies for lasting, loyal customer relationships
- Transforming B2B sales
- The future of smart customer service
Have product questions? Get answers from our experts. (You won’t believe some of the amazing demos!)
Regional questions? Yep. We’ve thought of that, too. #SAPCXLIVE has swapped the traditional keynote for a 30-minute live broadcast that includes custom content based upon your region. All discussions are happening in real time and will not be recorded for viewing later, so be there or be square!
Customers will come away armed with new insights on transforming their business practices, getting more out of their technology deployments, and an understanding of SAP’s vision for helping them achieve their business objectives today while shaping the future of CX for years to come.
🎼 If you stand for nothing Burr, what will you fall for? 🎼
We’re also talking the issues that are directly impacting brands today, including the importance of building sustainable business models.
It’s not enough anymore that brands say they’re committed to change, the next generations of business leaders and buyers will be watching to see if you’re actually moving toward accountability.
So spending big money on grand campaigns stating you’re dedicated to certain causes or beliefs won’t be enough. If you’re not really moving the needle, soon there won’t be a needle to move.
Gen Z stats: Learn how to engage your customers at SAP CX LIVE
Gen Z is the next generation of leaders, buyers, and creators. What does it take to win them over? We've got the answers at #SAPCXLIVE.
When you’re working with the right people, challenges don’t have to be a leap of faith.
The businesses that are thriving despite everything that’s been thrown our way have either previously embraced digital transformation, or rapidly adapted thanks to organizations who have deep expertise in what it takes to make it in an online world.
Join us for #SAPCXLIVE – unplug from the noise, and get in the zone to focus on what matters most to your business.
Better.
Faster.
Amazing every time.
A CX that drives loyalty + bottom lines starts HERE.
