What is customer service in 2024: Definition, types, benefits, stats
More than pricing, and even the product itself, customer service is a huge driver of customer loyalty. Discover all you need to know about customer service in this deep dive.
What would you give for just a moment or two of precedented times? Yeah. We thought so. That’s why we’ve reconfigured SAP Customer Experience LIVE in 2021 to cut through the noise and get to the heart of what matters most to your business.
In an always-on world, how much are you really paying attention?
Despite the advent of so many different ways to be connected at work, many people report feeling more disconnected than ever. That’s why #SAPCXLIVE is laser-focused to get right to the point of what brands and enterprises need most to deliver industrial grade customer experience:
- Agility + transformation
- Connectivity and engagement
- Real-time insights + customer data
- Growth, sustainability, and service
🎼 Hey now, you’re an all-star 🎼: Get your CX game on
Don’t miss our all-star line-up of SAP experts, customers, influencers, and analysts talking business transformation, best practices, and the SAP technology that will shape the future of CX.
We’ll kick things off with a live studio broadcast featuring exclusive research findings, customer stories, and insights from CX leaders and influencers.
Then we’ll transition to interactive presentation and discussion rooms. Attendees can engage directly with experts and each other on topics critical to CX, like:
- Growth through customer-centricity with an enterprise-grade customer data platform
- Selling anywhere and everywhere with agile e-commerce practices and tools
- Accelerating direct-to-consumer strategies for lasting, loyal customer relationships
- Transforming B2B sales
- The future of smart customer service
SAP Customer Experience LIVE 2021: Unplugged – be there or be square
#SAPCXLIVE has swapped the traditional keynote for a 30-minute live broadcast that includes custom content based upon your region. All discussions are happening in real time and will not be recorded for viewing later, so be there or be square!
Customers will come away armed with new insights on transforming their business practices, getting more out of their technology deployments, and an understanding of SAP’s vision for helping them achieve their business objectives today while shaping the future of CX for years to come.
#SAPCXLIVE one event you and your customers don’t want to miss.
The Live Studio at SAP Customer Experience LIVE: Unplugged covers:
- The latest research and insights on CX agility
- Customer showcases, with real-life success stories
- Influencer, analyst, and executive interviews
- A deep dive on sustainability
🎼 But I’m calmed down and I’m locked in 🎼: Get in the zone at #SAPCXLIVE
During our studio broadcast, you’ll hear from SAP leadership, industry analysts, and regional customers sharing their success stories.
In our Discussion Rooms, you’ll be invited to connect with thought leaders and top CX innovators on topics that matter to you.
#SAPCXLIVE: 5 great reasons to register for the free, virtual event:
- Explore how to transform at speed: Hear directly from leading brands that are adapting to rising customer expectations and building resilience for the future.
- Learn to engage with insight: See how customer engagement can accelerate business outcomes during live discussions with industry and technology experts.
- Discover how to unlock sustainable growth: Explore new research on how industrial-grade CX enables the kind of agility that drives customer loyalty and revenue.
- Take your pick of live demos: Bring your questions as technology experts show how our solution portfolio benefits today’s connected, intelligent enterprise.
- Connect with your peers: Find new ways to move your business forward by tapping into the thinking of top innovators, analysts, and influencers in your market.
SAP Customer Experience LIVE 2021: Dates and times
EMEA, Oct. 26, 12:00 p.m.–2:00 p.m. BST
Americas, Oct. 27, 12:00 p.m.–2:00 p.m. PDT
Better.
Faster.
Amazing every time.
A CX that drives loyalty + bottom lines starts HERE.