Last updated: Partner power: Hear from the best at SAP Customer Experience LIVE

Partner power: Hear from the best at SAP Customer Experience LIVE


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Zooms. Teams. Texts. Slacks. DMs. Emails. ( 🚨 😭 😳 🔥 🤬 ) Yeah – we get it. That’s why SAP Customer Experience LIVE sessions have been re-imagined to be laser-focused, getting right to the heart of what brands and enterprises need to deliver industrial grade customer experience.

SAP Customer Experience LIVE 2021 EMEA Agenda

SAP Customer Experience LIVE 2021 Americas Agenda

SAP Customer Experience LIVE sessions: The power of partners on full display

“It is the long history of humankind (and animal kind, too) that those who learned to collaborate and improvise most effectively have prevailed.” –Charles Darwin

Business is personal – and SAP recognizes the incredible importance of our partners and customers – without them, growth and innovation simply aren’t possible. That’s why we want to highlight some of our can’t-miss partner sessions at #SAPCXLIVE.

NETCONOMY logo, as part of SAP Customer Experience LIVE 2021

Don’t stop challenging the status quo

In a live discussion room, partners Virgin Megastore and NETCONOMY will be discussing how Virgin created a seamless and groundbreaking new dimension in entertainment retail. You’ll hear experts discuss constant innovation, improvement of existing processes, and new feature enablement – all of which helps Virgin Megastore engage the customer.

Thomas Prom, Regional Head of E-commerce and Omnichannel, Virgin Megastore MENA
Thomas Ziegler, Chief Customer Officer, NETCONOMY GmbH
Mila Petrovic, Senior Marketing Expert, NETCONOMY GmbH
Jovana Jovanovic, Product Owner, NETCONOMY GmbH

EMEA Track
Time: 12:55-1:15 BST

Forter logo as part of SAP CX LIVE

Take a swing at fraud to drive greater customer value

Global sports retailer Callaway Golf Company partners with Forter, which provides certified fraud prevention, in this live discussion to share best practices for delivering a customer experience that increases lifetime customer value. They’ll explore how much revenue is at stake from false declines, the cost of declining good customers, and the total impact of loan to values they represent.

Emily O’Carroll, Global Information Security & IT Compliance, Callaway Golf
Kris Zanuldin, VP Product Strategy, Forter
David Coates, Director of Customer Marketing, Forter

Americas Track
Time: 1:35-1:55 PDT

Coveo logo, featured as part of SAP Customer Experience LIVE

Engage B2B buyers with AI search, recommendations, and personalization

Whether B2B buyers are looking to browse, find a replacement part, or learn about your products, removing friction from their on-site experience should be a top priority. During this live discussion, participants can take a deep dive into creating a smooth experience for site visitors, and discover the role of search, recommendations, and AI in delivering relevant results and increasing conversions.

Dwayne Doshier, Sr. Director of Strategic Consulting, Gorilla Group
Brian McGlynn, General Manager of Commerce, Coveo
Dale Traxler, Sr. Director, Alliances and Channel, Coveo

Americas Track
Time: 1:15-1:35 PDT

How Philips speeds B2C and B2B sales with SAP Commerce Cloud and Coveo AI

Hear from Philips, a leading global health technology company, about how it’s using AI-powered search, recommendations, and personalization for e-commerce with the SAP Commerce Cloud solution and Coveo AI software.

Louis Jansen, Product Owner Conversational AI, Onsite Search & SEO, Philips
Sami Helin, Global Account Director, Coveo

EMEA Track
Time: 1:15-1:35 BST

Amazing every time.

A CX that drives loyalty + bottom lines starts HERE.

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