Last updated: Service at Sapphire: Enterprise cloud integrations, customers at the heart

Service at Sapphire: Enterprise cloud integrations, customers at the heart


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Even if you’ve had the same customer for ten years, they aren’t the same customer they were two years ago. Customer service sits at the heart of any business as it plays an ever-increasing role in protecting the brand, securing customer lifetime value, and growing revenue.

Today, more and more businesses are reimagining their customer service and undergoing rapid transformation. They’re laser-focused on making sure their service operations deliver on their brand promise and build customer loyalty.

At SAP Sapphire, you can learn how customer service organizations are turning their challenges into opportunities by engaging customers at the point of need, connecting customer service operations to the value chain, and delivering outcomes that matter.

Can’t-miss customer service Sapphire sessions

“A satisfied customer is the best business strategy of all” – Michael LeBoeuf, American business writer

The link between business success and good customer service is undeniable. Simply put, top-notch service drives customer loyalty, enabling a brand to grow for the long haul. A bad service experience will send customers to the competition.

SAP Service Cloud revolutionizes service by natively bringing critical data from across the demand and supply chain right into your service console with native cloud integrations to your ERP – no more front-end back-end. See how we’re transforming customer service during our product deep-dive.

Here’s a glimpse into some of the great customer service sessions taking place at Sapphire:

Serve up results with connected customer service

In this era of perpetual newness, where products and service are introduced at the pace of innovation, customer service must be intertwined with the value chain. Customer service can no longer be an island. In this session, you’ll learn how you can elevate the process of servicing to a strategic imperative for your organization.

Tuesday, May 10
11 a.m.-11:40 a.m.

See how Moen builds loyalty and brand value with connected customer service

Moen Inc. is known for innovative kitchen and bathroom products, and its customers expect quality and superior customer service. In this session, learn how the company embraces a service-first mindset and how they connect customer service with sales, marketing, and e-commerce to build customer loyalty and drive sales.

Tuesday, May 10
1 p.m.-1:20 p.m.

Make the case for case management

The path to resolution requires an end-to-end approach. Join this session to learn how case management enables you to connect customer service with the backend and drive industry centric resolutions that deliver the outcome that customers expect.

Tuesday, May 10
2 p.m.-2:20 p.m.

Join us in Orlando from May 10-12 to connect with peers, hear customer transformation stories, gather valuable insights from subject matter experts and discover latest innovations.

Ready, set, transform.
Join us for SAP Sapphire in Orlando, Barcelona, or online.

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