Executive Vice President and Digital Customer Experience Leader
Bill Donlan is the Executive Vice President and leader of DCX at Capgemini. He has more than 26 years of experience helping companies improve customer and value chain relationships through a combination of business strategy, process tuning, industry best practices, and technology integration. He is experienced with all of the leading software vendors in the CRM space as well as several of the mid-market packaged solutions. He is based in Miami, Florida.