Brent Leary is a CRM industry analyst, advisor, author, speaker and award winning blogger. He is co-founder and Managing Partner of CRM Essentials LLC, an Atlanta based CRM/CX advisory firm covering tools and strategies for improving business relationships. He is the former chair of CRM Evolution, CRM Magazine’s annual industry event.
Leary has written regularly for Inc.com. Black Enterprise, CRM Magazine and ZDNet, and is a founding member of Newseek’s Expert Forum. He hosts the weekly One on One conversation series for Small Business Trends, the A Few Good Minutes livestream series, co-hosts the CRM Playaz show, and is a regular on the Gillmor Gang show on TechCrunch. In 2022 Leary co-founded Playaz Productions Network, a site dedicated to exploring new ways to create and showcase enterprise technology industry thought leadership.